Aaron Brothers Art and Framing

Write a Review310-446-3263

CLOSED NOW - Opens at 10:00am

This store needs some serious work on their staff. See e-mail sent to their customer service below:



I write to you as today marks the fourth visit to your Westwood, CA location and the fourth consecutive time I have left your store feeling insulted and mistreated. Every time I have come to this store I am greeted not by friendly staff who are eager to help, but rather not at all by men lounging behind the counter waiting for me to leave as though I am a burden to their otherwise restful day. There is never a store clerk behind the register or working the floor so I find myself waiting at the custom frame center for even the simplest of questions, no customers in line before me, waiting on a staff who busy themselves with any other project possible, be it unloading boxes or checking and rechecking the computer. When it becomes clear that I am not going to leave, one of the three sales “un-assistants” behind the desk lazily approaches and with an obvious ere of annoyance asks if he can help me. When I ask for help finding a product the response is spoken in a tone that makes clear I am bothering the employee and I’m made to feel as though I am unintelligent for not finding the item on my own. Then, rather then walk me to the location of the item, I am pointed to the general vicinity of the product and told to keep searching through endless mounds of frames until I find it on my own. On two of my visits I have attempted to purchase items using a coupon or current store promotion and in both cases the store clerk made clear that certain items were not eligible for the promotion for reasons unclear and not better explained. When I questioned why items were ineligible the response received was one of condescension and patronization, explaining illegible small print or unwritten store policies as though I am a child. On today’s trip I even caught some employees in the back snickering and smiling with delight as though its enjoyable to have a customer leave unhappy and without taking advantage of a coupon. Overall, the attitude I’ve received from your staff has been insulting and unhelpful and its become clear that in this store the concept of customer service has long been abandoned. If customer “happiness” is truly a priority to your company, you should fast be contacting this store and addressing their complete lack of care for consumer satisfaction. Thank you for taking note.