Dr. Eric B Lau, MD

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CLOSED NOW - Opens atTomorrow 9:00am

My 3 kids have been patients since birth. Since I discovered that there were hidden charges wow did the claws come out. They were Hell to deal with never had the doctor call me to resolve. By the way called my child obese infront of my child. Lack of cooth, people skills. Office filthy dirty with germs carpet, walls nasty waiting rooms.

Once you are finally able to get an appointment (takes about 6 weeks to get in), your sitting in the waiting room for at least an hour. Office Staff extrememly rude, especially the "account manager". Extremely unappropriate to talk like this to the patients. When we were finally in the room, she told us she would have to escort us out of the room for another patient and would not give our daughter her vaccinations unless we made a payment on the account. I told this to all the other mothers I know, and they were shocked and in absolute disbelief and horror! This is no way to treat children, to deny them the health they need because the parents are having financial difficulty. We even made payment arrangements with them, but they still continued to call us as if they were credit collectors! And after they sent us a letter refusing services unless the account was paid, we switched to a pediatrics group in Irvine, and are extrememely happy there! Don't get me wrong, the doctors are good at Columbia Pediatrics, but not so good that I would continue to deal with this lady that takes care of the accounts, and the whole office staff. And to be quite honest, this is our first child, so we did not know what to expect and what a "normal" office is like. But after switching pediatricians, the dr.'s at Columbia are quite cold. If I could give this medical group no stars I would. I am quite sad though that our daughter won't be able to grow up with the same dr. that first saw her after she was born :(