Ultimate Installations

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Absolutely horrible! Get your own installer these people are the worst! Save your money and your sanity! I could go on and on on the runaround, unprofessional attitudes, scheduling appts and then never showing up, not calling...etc... Save yourself and use a different contractor. They shouldn't even be in business!

our experience with Ultimate was HORRIBLE. Home Depot contracts with them for installation and talk about the run around! We were scheduled for a two day installation and the first installer arrived, late, and took a look at the floor and told us that there was no way to install the floor as there were too many structural issues. We paid for extra labor and leveler knowing that some work would be needed. The installer recommended we hire a carpenter to sand and fix, so I did that very same day with the impression that the installers would come back. When I called to say that I handled the situation, their installer said that a carpenter is not a floor guy and he would not come back because he did not want to "lose another day of work." When I called ultimate, and Home Depot, to ask why no one would be coming, Ultimate agreed to send an area manager to look at the floor. This manager arrived four days later and agreed that the floor could be put in, they just didn't know when. I expressed the need to have the floor in as soon as possible, especially since I had already been scheduled. The manager said he would call me back that same afternoon. Not only did he not call back, but when I did manage to get a hold of him, he stated the soonest he could get me scheduled was two weeks. This is, unfortunately, a very brief recounting of what has been a week's nightmare. Frankly, Ultimate really didn't seem to care, nor did they even apologize for the rudeness of the first installer, the wait, or the headache. As long as Home Depot continues to contract with this unorganized, rude, inept company, I will not be shopping with them!