D&G Heating and Cooling, Inc.

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I had no heat, I called D & G and got service that same day. My old furnace needed expensive repair. The tech called in to his office and Dan Donaldson came right out. Dan was very knowledgeable and explained all my options with no pressure. It was the best experience I ever had with a contractor.

Thanks Dan Donaldson and D & G Heating!

We cannot say enough good things about Peter Beers and D & G Heating & Cooling. Our furnace stopped during the night, and we found ourselves in the cold on the morning of one of the coldest days in February 2014. We called Consumers Energy, our gas service provider, with whom we have a paid furnace protection plan. The company they sent was prompt in arriving (to our relief); however, they did only a cursory "inspection" of our furnace (about five to seven minutes), after which they announced that we needed a new furnace and quoted us a price. They informed us that their company could have the furnace to us on the following day -- and "promptly" left us in the cold while we thought about it! No immediate relief nor concern.



I was cold and scared (which is what happens when the heat goes off in Michigan in early February of one of the coldest winters on record): My main question was “can’t you get it here today”? My husband , however, was wise enough to be uncomfortable with the perfunctory "diagnostic" immediately followed by a sales pitch delivered under the pressure of extreme cold -- as well as the lack of regard for our immediate safety and well being. Therefore, he called another company knowing that it would be completely at our own expense. The company he called was D & G Heating & Cooling.



Mr. Beers of D & G arrived within a short time and proceeded to get a proper diagnostic underway. He and his technicians had our heat back on within an hour or so via a temporary patch. The problem with the furnace was explained to us in detail in understandable terms. He advised us that he could do a relatively cheap fix on the nineteen-year-old furnace which would last, perhaps, the remainder of this winter and, maybe, part of the next -- "or" he could sell us a new furnace. His approach was so fair, honest, and without pressure that we did not hesitate to get the quote on a new one (it helped that this discussion of sale was in a warm house which he and his technician had provided).



D & G Heating & Cooling’’s quote was a full $1,000.00 below the quote given to us by the other company -- for the exact Bryant make and model! Mr. Beers also discussed the rebates and tax breaks available to us as well as getting us some consideration on the one year of warranty left on the old furnace (not a Bryant). He gave us every break he could to save us money.



Mr. Beers provided all rebate paperwork and full explanations of each and every step of the paper work and the installation process. He obtained the city permit necessary. He was clear and concise about warranties, etc... There was a post installation inspection both by a senior D & G technician and the city.



The Bryant warranty and D&G’s services (including 24 hour emergency service), together, are so complete that we have dropped the "furnace protection" we were paying for through Consumers Energy (seems, now, more like a “protection racket”). You are at the mercy of the heating companies when you call in an emergency and you have no expertise nor an idea about what repairs and equipment should cost and little time to research. We had been taken for an expensive ride by a heating technician about ten years prior to this furnace breakdown (seems sub-freezing temperatures tend to make me a little stupid); that’s the main reason we got the gas company’s program (you think you can trust the gas company’s contractors). Now, should there be a problem, we call D&G directly rather than the gas company which, apparently, do not choose their independent contractors as wisely as they should. Perhaps, the gas company is not so displeased with premature and overpriced furnace quotes by their contractors as they get a percentage of the action (a set percentage on every furnace sold by the contractors on Consumer Energy service calls).

Furnace quit working in dead of winter! Phoned D & G; they came out almost immediately and got furnace working at a good price. Our technician, Bill, was efficient, friendly, and knowledgeable ... couldn't ask for more. Thanks Bill :)