Tri Valley Electrical

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I would give 0 stars if it was possible. Very bad and careless service. They don't have any value or respect for their customers and do not take any responsibility for badly done job. Please avoid choosing this contractor.



Their technician replaced the incorrectly installed ceiling fan plastic mount with a proper metal mount in our kids' bedroom and assured us that this will not cause any further issues. He charged a total of $317 for this job. After less than 2 weeks, when my 1 year old daughter was taking her afternoon nap alone in the room, we heard a loud and disturbing noise. When we ran inside, we saw that the fan had fallen off the (newly installed) mount and was just hanging by a screw. We were shocked and terrified to see this. We were very lucky that it did not cause any serious problems to our daughter, but at the same time we were so frustrated and disappointed with this careless job that was done with replacing the mount.



When I called up Tri-valley Electrical and left a message with the receptionist about this incident, at first they did not respond for 2 days (thinking that I will just forget it and let it go). Finally after 4 days, I got to speak to the owner and she sent a technician to inspect if it was their problem or not. Next day, she called up and first said that they will not refund any money but can fix it back again for free. When I said that I do not want your service again and asked them for refund, so that I can get the job done through more reliable contractor, they just refused. After lot of arguing she is only agreeing for refunding $135 (against $317 charged). How is this fair?



They are not showing any sensitivity that my daughter was present in the bedroom when this incident happened.

they came out in july 2014 to do simple home warranty work for our attic fan. They found the problem to be bigger then a simple fix, but were very professional and fixed the problem on the fan without problem. They went above and beyond to make sure they we were pleased with the work. I would highly recommened them and I would use them again,