Husker Sew & Vac

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I can now see why they have such poor reviews. My machine was taken in to have a spool threader replaced, only the stem from the threader was broke, the rest of the threader was intact. When dropping it off at the counter, the assistant tugged at the piece and broke it off. Unaware, I thought that it needed replaced anyway and wouldn't affect anything else. When I picked up my machine, I noticed the handle wouldn't go down all the way as before. THEY DRILLED A HOLE IN MY NEW MACHINE AND PUT IN A BIG BOLT TO PLUG THE HOLE, preventing the handle from lying down flat. There are visible plastic shavings to be seen inside and something rattling now within. Their claim is, this was the only way to replace the horizontal threader. (That they broke but deny). They never bothered to tell me about it, I discovered it after getting home and planning to sew. This machine is less than a year old and now has permanent, visible damage caused by inept people that do not know how to repair things properly. Not to forget, their rudeness should not go unremarked.

I would not trust this business. They said an appliance I took in for them to repair was not fixable. Disappointed, I ask, "can you use the machine for parts, or to recycle it in a useful way?" They said yes. A month later, I took in an attachment that went with the machine, and ask if they were able to use the appliance, and was flippantly told the machine was trashed. What a waste.
Later, when speaking to another appliance repair person, I ask him about that small appliance taken to Husker Vac, and told him what was wrong with it and could it have been fixed, he said absolutely, almost anything can be fixed, but those are good little machines. I felt so ripped off by Husker Sew and Vac. They want money up front just to look at your item (non-refundable), and not every repair place does that. I won't go back because I've found a better, more dependable repair shop.

great service , Thank You , Had a problem but they fix it ! , I am happy now , Re command Them to my friends

Fixed and cleaned my vacuum. Had it done in a week and it works great.

Very helpful and knowledgeable. Great local business, they have been around a long time.

Very helpful and knowledgeable. Great local business, they have been around a long time.

Very helpful and knowledge. I like to support small local businesses.

Always very helpful with any questions I have on my machine. When I bring it in for service I get it back in a timely manner good as new. They have been around Lincoln along time so it shows that they are great at what they do.

This is an amazing sewing shop! I drive from Topeka KS as the service is that good! Great People, Great Customer Service. I bought a new machine and Sharon spent well over an hour showing me different features!! Love this place...

Extremely rude on the phone. Did not communicate how long repairs would take, and seemed offended when I asked them to do so. Put my vacuum cleaner back together with screws that did not fit and kept falling out.