Jack in the Box
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OPEN NOW - Open 24 Hours

732 Hebron Pkwy, Lewisville, TX 75057

Let's face it: you want what you want, when you want it. Jack in the Box serves the whole menu all day long! Everything from burgers to tacos to breakfast in the evening. All cravings are welcome hereLet's face it: you want what you want, when you want it. Jack in the Box serves the whole menu all day long! Everything from burgers to tacos to breakfast in the evening. All cravings are welcome here

Reviews

stephraew

10/03/2011

Provided by YPmobile

Horrible service

I was just there and ordered from the menu what I saw, it said kona classic hot or iced regular $1. Apparently that is not the correct price because when we got to the window, the guy said it was $1.99 for the kona and $1 for the iced coffee. I said I would take an iced coffee and I told him that the menu shows it incorrectly. Then the manager, Shawn, came to the window and asked what the problem was. I politely explained the misunderstanding and said it want a big deal, and they should correct the menu so no one gets confused. He asked at that point what I want and I said exactly what we had ordered but instead of the $1.99, I.wanted the iced coffee. They brought a hot coffee and Shawn reiterated that the iced coffee was not $1. At this point I got pretty irritated. I've worked in the service industry almost my whole working career and when there is a misunderstanding with the customer, we accommodate them. He seemed to be so strict on making us pay the $1.99. I told him I felt I deserved to get the iced coffee for the advertised price on the menu and would even let him see the menu advertised incorrectly first but he was unyielding. I can't believe he was willing to lose a customer over $.99. If he would've just owned up to the problem and not been so rude, we would've continued with the order. We will never go to this particular Jack in the Box again and will disuade anyone I know to as well.