Dixon's Refrigeration & Heating

Write a Review304-645-1530

Contacted Dealer in April before weather got really hot. Well, long story short, here we are in the middle of June and still no new installation for heat and air. My husband and I kept hearing next week, next week, etc. The guy who works for dealer would never return phone calls or texts! Terrible customer service! We were told that services come before new install. BEWARE!! This group does not have separate workers for service versus installation. Luckily, contract was cancelled per our request and we are now with separate dealer. Cost is cheaper too!!!

If I could rate this company a zero, I would! My mother is elderly, and her heat pump stopped heating properly, right in the dead of winter. My sister and I are not residing locally, so my sister called Dixon & Kee to have them go check it out. This man told my mother that he would have to, at a minimum, replace the compressor ($1900), or better yet, replace the whole unit (over $5000).

We got another company to provide a second opinion. They IMMEDIATELY, upon looking at the unit, saw that a capacitor was burnt, and simply replaced it. ISSUE SOLVED, heat pump working FINE!

I think the company of Dixon & Kee was simply trying to take advantage of an elderly woman who had no family around to handle it for her. VERY VERY SHADY!!

Horrible follow through with installation. Things were not installed properly and complete. Said they would come and then dont