Young Buick GMC

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DO NOT go here for car repairs. We were quoted $852 when we picked up the vehicle our bill was $1166 after a $100 coupon was taken off. We we told that was only the labor cost. The manger actually told me I should have know how much the parts would be. My response, if I knew about parts and was a mechanic, I would not be bringing my car to you. I received quotes from two other repair shops, both under 900. Save your money, go somewhere else and receive better customer service from a manager that is not condescending to the customers.

It is my pleasure to write this letter about my experience with the Young GMC Buick dealership. After 20 years of driving a Dodge van it was time we look for another car. After a year of research we had decided on two vehicles. The only thing left to do was now go to the dealership. I will be honest I was not looking forward to the” process of buying a new car”. At Young we were greeted by David Hale and we started the process. THIS YOUNG MAN WAS A PLEASURE TO WORK WITH! David was knowable and honest with us on every level. More important he listed to us and was so helpful in making our final decision. We were at the dealership twice to test drive several vehicles and each time David greeted us but more important he remembered us and our needs. After several hours we decided on a car and EVERYONE at the dealership went out of their way to make sure we satisfied and taken care of. This dealership has OUTSTANDING customer service and really does care about their customers. David Hale is one of the most caring and genuine salesman that we have dealt with in a long time. We highly recommend Young GMC Buick and please ask for David Hale!

that this dealership is one of the best dealerships I have been to. I came in to look for a car that would best fit my family and I got the best customer service from Donavan Wilson he helped me find what I was looked for. I would highly recommend going to Young Buick GMC in Layton, Utah if you are looking for a car and ask for Donavan Wilson.

We were looking for a new car. Dillon was friendly and helpful and not pushy at all. He help us find the perfect terrain for us and even installed a TV and DVD for our kids. We are very happy with our purchase.

I recently purchased a truck from Young Buick GMC. Dillon was a great salesman to work with. Everyone at the dealership was friendly and helpful. I am very happy with my experience and truck.

Dave Hale @ Young Buick GMC was AWESOME!



We recently bought a new Buick Enclave from Dave Hale at Young Buick GMC in Layton and we could not be happier with the entire experience. My wife had been driving her minivan for 17 years, and with both our kids out of the house now, it was time for a new vehicle for her. We came to Youngs because she was interested in Enclave. I consider myself a "major car guy" but was hesitant and dreading the actual car buying process. My fears were quickly pushed aside after just spending a few minutes with Dave. He was relaxed, genuine, knowledgeable and best of us he LISTENED to our needs and wants. He was in no way pushy, but also wasn't afraid to suggest something to us if he felt it was in our best interest. Buying a new car is a major decision and purchase, but Dave made us feel so comfortable. He really and truly was one of the best salespeople I've ever worked with. The dealership as a whole had outstanding customer service. They stand alone in my book in terms of their standards and how they handle their customers. I'm so glad we decided to come Youngs and even more grateful that Dave Hale was our sales person. I recommend Dave and Youngs to ANYONE who wants to experience a different car buying atmosphere. You won't regret it, I promise!

Buyer Beware!!!

I purchased a 2006 Toyota Sequoia from this dealership last month. The service and friendliness when making my purchase was great, so much so that I was sold on the Resistall treatment as well as the Toyota Extended Warranty. The appointment for Resistall was two weeks out, no big deal. During the time from my purchase date to my Resistall appointment (2 Weeks) I found some problems with my Sequoia. The rear window when trying to roll it down fell off the tracks, my seat warmer didn't work and my lumbar didn't work. Since I had a warranty (30 day Dealer Warranty as well as a Toyota Extended Warranty) I contacted my salesman and he said he would let them know and they would check it out when I brought my truck in for the Resistall treatment. I dropped my truck off and I spoke to Devi who had sold me the warranty and she said it should be covered and provided me loaner car stating I should have my car back the next day. This was how long the Resistall treatment would take and there "seemed" to be no issues with fixing the my recently purchased Sequoia. Marty was my contact in service and Nate was my salesman. I called Marty the next day and he didn't know if they were done with my car or not. He found out and contacted me very quickly yet informed me that they were slammed in service and therefore he couldn't get to my car until after the weekend. No big deal, I understood and contacted him after the weekend. When I contacted him he hadn't had a chance to see it yet and I waited another day. Next he had to contact my warranty company to find out what they covered. I thought this was odd seeing how I just purchased this car. When I called him again he acted surprised and said someone was suppose to contact me about my warranty. Apparently NOTHING was covered. When I inquired about he "Young Buick GMC 30 Day warranty" he said "Oh that's just for the power train." He said he would see what they can do and he would have Roger Young call me. He never called, some guy name Jake call me and said there is nothing they can do however he will work with me on pricing to get these items fixed. No call from Marty to inform me about pricing. I tried to contact Debi who was the service manager and left her a message letting her know how dissatisfied I was with the purchase of my vehicle and SHE never called back. It has now been 2 they've had my truck and when I called Marty yet again he finally checked on pricing and told me the window would be $800 the seat warmer would be $1574 and the lumbar would be a $500ish. Again I discovered these issues within the first week and told my salesman figuring they did a "72 point inspection" and there should be nothing wrong with my car. My husband ran down to go get our car and no one was available to talk to him. The receptionist instead made excuses and could do nothing to help. Never once did they contact me and basically they got paid what do they care. I have never had such horrible service....ever. I can not believe that a company wouldn't back up and do what is right with the sale of the car.

Jake Talbot was a great person to work with. He was wonderful and listened to what I was looking for. He found a great car for my needs. I will definitely be back when it's time to get another car!

I recently purchased my second vehicle from Heston Young and he, once again, provided me with much needed guidance and expertise. He demonstrated the utmost patience and created an atmosphere that was friendly and pressure-free. I originally had no intention of purchasing a Kia Sorento, but I was willing to consider it and the other vehicles Heston presented to me because I trust him and prefer to work with him rather than other salesman. Heston has continued to provide me with assistance even after my purchase. I am verry happy with my new vehicle and my experience at Young Buick and I will recommend Heston to my friends.

My wife and I had an amazing experience buying our car at Young Buick GMC! We worked with Heston Young and he was never pushy and always thought about the customer. The staff at Young Buick GMC is awesome as well! They are courteous and never came off in a bad way. I would recommend this dealership to everyone! Marshall and Erika thank you all!

My wife and I just bought a car from Young Buick GMC and worked with Heston Young. He is by far the best sales person I have ever met. He was always thinking about us and what we wanted. He never assumed about what we wanted but always asked. I have made a couple of trips back to the dealership for different things and the service there all around is phenomenal. I would recommend purchasing a car from them to everyone. Thanks a bunch!

Heston young got me in an nissian altima and when the car had engine issues he got me in a different car that i liked and was still in my price range he went above and beyond to make my life easier. burkley fisher

We have purchased 2 cars from Young now (2004 Ford Explorer & 2007 Chevy Suburban).. If you want the best service & the best deal then ask for Heston Young. He did everything in his power to get us the terms we wanted with the vehicle we wanted. He met our needs and not the needs of a dealer quota. We felt like we were in control of the sale. We will definately be coming back here toeven buy cars for our kids too. Thanks for making this a pain-less experience. See you again soon!!

I bought a car from Heston Young a year ago at Young Buick GMC. Since my purchase I have returned to the Young Buick GMC for factory maintenance and oil changes on my car. I have received quality service everytime! The staff is friendly and knowledgeable. Whenever I have a question, Heston is always there to help me every step of the way. I am 100% satisfied with Young Buick GMC!

Heston Young is a nice and patient man. We spent more than six hours with him. No pressure. He steered us towards the best car for our needs. Had our experience ended there, the rating would have been excellent. Although he prepared us for the backend shenanigans, it was worse than I had expected. I understand that you make majority of profit after the car salesman is done, but I was exposed to new twists and pressure. I had to get a little too direct to get closing effort to come to an end.

My husband and I had a fun and interesting day buying a 2006 HHR Chevy from Young Buick GMC. Heston Young was very personable, quick witted, and yet very knowledgeable about the vehicles we were driving. Through the help and advice that Heston gave to us we were able to make our decision, purchase our HHR, then drive it home that evening. We are very pleased with how we were treated and how quickly and smoothly the transaction went. Thank You Heston and Young Buick, GMC! Karen and Todd Andre

My wife and I had the most pleasurable experience in purchasing a 2011 GMC Terrain from Young Buick GMC. Heston Young was very personable, encouraging and understanding of our needs and our monthly budget. The 2011 Terrain is amazing. I had to call Heston up to ask if he actually had the opportunity to drive one. We have owned other vehicles in the past but this Terrain, I believe, is by far the best in comfort, and handling. There is ample room for our needs. Young Buick GMC was really outstanding to work with in our purchase and would highly recommend Young and the Terrain.Thank you so much Heston. Mark Fitzlaff

I went to look for a car online and found a couple of cars that I liked. I found a 2009 Kia Spectra for sale at Young GMC in Layton. I went to see Heston and after talking for a little bit and testing driving the car I had nothing else to say. We filled out paperwork and I drove away that same day in the very same day. Thanks Heston for the awesome customer service and helping with what I wanted.(Jared Goss)

I bought a used car from Heston. It was a pleasant experience though there was still the usual run around of the back and forth with "my manager" speal. 5200 was the best that they could do on this car so I passed and found the same car across the street at Young chevrolet (literally it was the same car not just the same model but that car was on sale at their sister store across the street) And they put me out the door 4600 bucks with everything fixed. So I went back to Heston and told him the deal I could get by simply going across the street and low and behold he was able to drop the price another 600 bucks. I know everyone is looking to gain from this process so i wan't bugged too much but wish that they would have just done the 4600 otd from the beginning. Heston came to my work and picked me up two times though. I was very impressed with HIS customer service. I dont know if I have the same to say about Young gmc though.

My wife and I recently purchased a 2011, GMC Acadia and absolutley love it! When we went to the dealership we were originally looking at the Buick Enclave, because we really liked the style of the vehicle and the luxury it represented. When we found out that the price was a little over our price limit our sales associate, (Heston Young) didnt miss a beat and showed us the Acadia. My wife absolutely fell in love. Heston walked us through the entire process and was extremely helpfull in making the process an easy one. These days you always hear about the horror stories from car dealerships; I must say that at Young Buick, GMC it was not that kind of atmosphere. The staff was extremely welcoming and made the whole process enjoyable. Heston was with us every step of the way, ensuring we (the customer) were being taken care of to his standards (which were very high standards). We have had our Acadia for a couple of months now and have enjoyed every second of it. Thanks Heston James