Vegas Sparkles

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CLOSED NOW - Opens at 9:00am

If I could give this business no stars I would. I bought a living social voucher for this company back in January. It is nearly impossible to get an appointment with them. The nearest appointment was May 22. All appointment must be made online, no phone calls are taken. After my appointment was made, I received confirmation via email that I was booked for May 22 at 1pm. As May 21 approached, I did not received a confirmation or phone call confirming my appointment with Rocky. Emails were left and phone calls were placed. No response back. May 22 came and no one showed for my appointment. I left an email, no response. I called the main number 30+ times. No answer and you cannot leave a message . Finally I get a phone call from, Carole, stating that she received quite a few phone calls from this number. I explained to her how upset I was, how rocky has not showed, no emails were returned and I took off of work to have my home cleaned TODAY. She said she had no record of the appointment. I told her I had an email confirmation from her company that my appointment was booked. She said there was an error somewhere, she cannot get anyone out and that she sold over 2000 living social deals. Obviously carole and Vegas sparkles is incompetent in running a business and practicing any form of customer service. She refused to refund me and said I needed to deal with living social. BEWARE of this company. They are thieves.....

Great service, always on time and my place really does sparkle after the VegasSparkles crew is done. Having teenagers and staying neat is always a challenge and with all the activities, staying organized is next to impossible. Carole and the VegasSparkles crew does it for us and frees up valued time to spend on more important things like friends and family. I know that each week, I'll be dust free, my laundry and dry cleaning will be dropped off and I'll come home to a sparkling clean kitchen and bathrooms!! (very important after having to share with 3 men) I can always tell when the VegasSparkles crew has been in as I walk up my sidewalk the air actually smells clean!! Trustworthy and bonded is also important since usually no one is home while they are there. I've never had an issue in the 2 years I've been using them. Always on time and always Sparkling!! Thanks for making my life so much easier!!