The Dunvegan Group

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In OUR 25+ years AS customer retention specialists we have developed the DUNVEGAN system™ to help your Company: 1. Keep satisfied customers we interview your customers to evaluate and quantify their feedback. We validate suspected issues. And detect other threats before they become issues. 2. Resolve customer satisfaction ISSUES OUR consultants review customer satisfaction evaluation results with YOU and recommend courses of action that will make the greatest difference to your customers. Both globally and on an individual level. 3. Recover lost business we DO the detective work to demystify the shrinkage of business from a given department or illuminate WHY a recent BID was lost. AS an Independent THIRD-PARTY. We are able to reveal the true reasons WHY your customer decided to DO business elsewhere and what YOU CAN DO WIN them back. 4. Teach your team to treat customers the WAY customers want to BE treated we train your team on the fundamentals of the platinum rule® to improve their awareness of communication styles with each other and with your customers. 5. GET management on the same PAGE RECOGNIZING that each leader brings experience and an invaluable skill SET to the table. We help YOU resolve ANY points of friction that are holding the organization back from becoming CUSTOMER-FOCUSED. 6. Focus only on qualified leads to maximize the productivity of your sales force. We ensure their energy CAN BE focused on the most long term. Rewarding prospects by qualifying your incoming leads. 7. Analyze your NEW business team’s current STRATEGIES SOME bids are WON and some bids are lost. That’s business. Once They’re lost It’s best to press on with NEW ones. Right? wrong. We will DO the probing work to find OUT WHY certain bids were lost and WHY others were WON SO YOU CAN improve your closing ratio.