Ted Wiens Tire & Auto

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Just got my tires rotated and an oil change, they were really helpful even though it was a small job. Some places don't pay attention to small jobs and act annoyed cause they could be making money elsewhere. They were really helpful and nice, didn't try to sell me more things I didn't need. Was out of there in no time.

My wife and I first visited the Ted Wiens Auto and Tire Center on Rampart Ave near Flamingo a few days after we arrived in Las Vegas in Feb 2011. We had driven in from the east coast, and needed a front end alignment of our 2006 Scion X-B. The manager at Jiffy Lube had recommended them. Our first visit to Ted Wiens went smoothly.

We didn't have a problem with them until I purchased a 13 year old Mercury Sable with 79,000 miles on it to use as a second car. Since my initial experience with Ted Wiens had gone well. I decided to go back for a wheel alignment for the Mercury. I left the car with them and went for some lunch. About an hour later, the manager phoned me, and said he had my "estimate". I was surprised since I already knew their price for a wheel alignment. What was this "estimate" that he was talking about ? When I returned to the shop, I found out. He said he could not do a wheel alignment for my car because both front wheel bearings and inner tie rod were bad. The price to fix it ? $600. But, that wasn't all.

I had also asked him to fix my A/C which was blowing warm air (a real problem in Nevada). He told me it would cost $253 for him to recharge my A/C and to add dye to determine wear the leak was coming from. He said that, depending on the source of the problem, the final cost to repair the A/C could rise as high as $1500.

In addition, he also did a complete diagnostic of my car (which I never asked for) and presented me with a laundry list of mechanical problems which needed attention. The more serious ones were circled in red, while the less serious ones were circled in black. After recovering from my initial shock, I thanked him and decided to go for a second opinion. Something just didn't smell right about this. He charged me $19 for his services (which was surprising low), and I said good-bye.

I stopped at Tire Works a short distance away on Flamingo to see if they would reach the same conclusion about my front end. I didn't tell them about my prior experience with Ted Wiens. I just asked them for a wheel alignment. Well, lo and behold, they had no problem doing a wheel alignment on my Mercury. I asked if they had noticed any play in my front end. They said if there was play they wouldn't have been able to do the alignment. Bingo !! That confirmed my suspicions about Ted Wiens. In addition, Tire Works' price for recharging my A/C was only $169, almost $100 less than Ted Wiens. It was at that point I realized that Ted Wiens had tried to rip me off in every way possible. Fortunately, I wasn't born yesterday, so they failed in their attempt.

This was the most blatant attempt to pad an auto repair bill that I have ever experienced in my 40 years as a car owner, and that's saying alot. The manager at Ted Wiens tried to take advantage of the fact that I had come in with an older car which I had just purchased, and so I didn't really know the repair history of the vehicle. Under those circumstances, he figured he could sucker me into doing some unnecessary repairs. I am certain the front end is OK because I had a third mechanic take a look at it to verify that the alignment will hold.

Based on my experience, I would recommend avoiding Ted Wiens, especially if you have an older car.

Unbelievable!!! They had me waiting for over 5 hours while they delivered the wrong tires TWICE and then lost my tire pressure sensor to the spare tire. No appoligizes for keeping me waiting and lousy customer service. I'll never be back and I hope this comment deters others.