Star 5 Plumbing

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I must share my extremely disappointing experience with Star 5 Plumbing, as it has been nothing short of a nightmare. After my old water heater broke down, I decided to hire them to install a new one on my property. Unfortunately, the decision to trust them turned out to be a costly mistake.

First and foremost, the new water heater they installed has been nothing but trouble. It keeps shutting off, leaving my household without hot water, and causing immense inconvenience. Naturally, I expected them to rectify the situation promptly, but that was far from the case.

When I contacted Star 5 Plumbing to report the issue, they sent out their technicians, only to charge me for multiple visits to "diagnose" the problem. Instead of taking responsibility for their shoddy workmanship, they tried to pin the blame on external factors, such as fumes from paint or coolant in the garage. Despite our efforts to thoroughly clean out the garage and remove any potential obstructions, the water heater continued to malfunction.

Throughout the process, their excuses and lack of accountability were infuriating. It felt like they were merely trying to delay finding a solution while racking up additional charges on my end. The sheer lack of professionalism and customer care is astounding.

To make matters worse, they have now informed me that I need to replace the faulty water heater with a new one, which I must pay for yet again. It's unconscionable that I should bear the financial burden for their incompetence and inability to install a functioning water heater in the first place.

I am appalled by their disregard for customer satisfaction and their apparent desire to squeeze every last penny out of their clients, even if it means performing subpar work and leaving them high and dry.

As a customer, I expected Star 5 Plumbing to stand by their work and make things right when faced with an issue.