Sierra Pacific Innovations

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I have dealt with SPI corp for a few years now, they have sold me 3 thermal flir cameras all to my satisfaction, traded in a unit that was outdated for a newer model with no problems, customer support is good and the quality of the equipment is top notch.

I purchased a thermal scope from Sierra last month and wanted to share my thoughts on the company and experience I had with them. To start with the scope is amazing! I got the T60 FLIR thermal rifle scope and it the coolest rifle accessory I have ever owned. I liked that the sales guy took the time to answer all my questions and I had a lot considering this is a $15,000 toy! It seems like they deal a lot with the military but still took the time to talk to me every time I called even though I was only buying one unit. I cant give them 5 stars since I did have one problem. When the scope arrived it was missing the cable that I needed to connect the scope to a TV. This was kind of annoying since we talked about it and it was on the quote I received as included at no charge. I really needed the cable so I could record a big hunt I had planned that weekend. At the price of this scope I expected the shipment to be 100% right. I called SPI and to their credit they apologized and immediately over nighted the cable to me. They even through in some lens cloths. I got the cable in time for my trip so all worked out in the end. If they would have got the shipment right the first time I would have given them 5 stars but I was very impressed with the way that they corrected the problem so quickly without any hassle. I would recommend them to friends and I plan to buy from them again.