Planet Nissan

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OPEN NOW - Closes at 10:00pm

Unfortunate that one star is the lowest rating available. as ZERO would be far more appropriate. RUN!! - Don't walk away from this extremely dishonest dealership. Don't buy a car here, and for God's sake don't use their service department. Every interaction with this place I was told one thing and then something else after the fact. I called this location for a minor repair of a plastic motor shield that goes under the motor. When I called, the service agent told me the parts would be $150, but just in case, come in for an estimate. I did, all of a sudden the parts were $480. I wanted it fixed so I went ahead and the service rep that we should order them. He told me the repair would take an hour to an hour and a half and the installation charge would be $100 to $150 and take about an hour to an hour and a half Got to the parts department, and the parts guy said, "What do you need?". The whole point of going for the estimate was to have them tell me.... I'm not a mechanic. Zero communication between the service and parts department. The parts guy said the parts would be in the next day and they would call to schedule the service. Five days later, when I had heard nothing, I called them and the parts had been sitting there. I went to schedule the repair, and the agent on the phone set the appointment and mentioned the service charge would be $380 dollars. What?????? I went in for a quote and the service rep wrote nothing down, put nothing in the computer. Took a half an hour to get it straightened out. Arrived the next day on time for the appointment, and the finished FIVE AND A HALF HOURS LATER. "Gee, it was busy" was all they had to day. Didn't seem to care a bit that I had a major surgery in the morning the next day and the extra three and a half hours I was stranded in the dealership waiting completely robbed me of the time I had left to take care of major issues that I needed to complete before the surgery. Their general attitude was "gee, too bad, so sad". When the car came out, there half of the promised repair had not been completed. By that time I had to leave so had then note the problem on the invoice, which they did, along with verbal promises to fix it when I recovered from the surgery. Finally got there today, and all the service department management was tied up with a warranty audit.... whatever that is. Whatever it is, it was clearly more important to their management than CUSTOMER SERVICE, so I instead got to talk to the "shop foreman", who refused to honor any of the commitments they had made to me. "Too bad, so sad........" should be the motto of this agency, and hung next to the other which should be : "Take as much money from the sucker ('err customer) as you can, even if you have to lie to get it, and then do as little as possible as smugly and dismissively as you can. AGAIN, RUN, DON'T WALK AWAY FROM THIS DEALERSHIP!!!!. Don't buy a car or do service with them. In my opinion, this place represents the worst of Las Vegas and clearly has the old style "MOB" mentality of separate the suckers from their money.

Great place, great service, great car. Nino Smajic was the best to work with, he really wants to help the customer out, highly recommended, I'm very happy with the excellent service and professionalism I encountered, during my recent car purchase. Nino Smajic, my salesman has made himself readily available to me before, during and after the sale and made my buying experience just wonderful. I'm very pleased with my negotiated deal and the car is perfect for me... I'll make this simple... THE BEST SALESMAN EVER !!!

On April 7th, I decided to register my car at the DMV and obtain my plates. The clerk asked me for green sheet or Report of Sale. I was confused and did not know what she was referring to. She suggested I call the dealer and ask if they can fax the Report of Sale to the DMV. I immediately called Gary on his cell phone and he told me that he would be right on it. Within minutes the DMV received the proper paper work by fax and the transaction was completed. I left the DMV with my registration and plates.

Its been a short while, but I wanted to write to tell you what a fine employee you have --- Becky Z!!! She handled us (And my car) professionally and was most courteous letting us know every inch of the way what was happening and when the job would be finished. She is a credit to your organization and deserves hearty congratulations for the way we were handled. Because of her, we will always bring our vehicle to your dealership/buy another car there!! Thank you again for hiring such a fine employee!!!!

My experience with Planet Nissan is one of the best experiences I have had with any auto dealer. I would definitely recommend Planet Nissan to a friend. Your Truly

I purchased a 2014 Nissan Leaf from your Dealership on March 29th of last month. Gary and Art were both sale people who assisted me with my purchase. Needless to say, both Gary and Art did an outstanding job of explaining all of my options and all of the vehicles features. The Leaf is a complicated vehicle, as it has a lot of technology built into it, but Gary took the time to become familiar with it so that he could explain it to me on the day of delivery. In fact, his service didnt stop on the day of delivery; it continued on for several days as he called, emailed and texted me to make sure things were going well with my new vehicle.

We loved the exceptional treatment from all of the staff. Sales rep was very helpful and a lot of knowledge about the vehicle. They helped us every way possible! Love planet Nissan!

I liked everything from the sales rep art reed to the general manager. Everyone was helpful and professional and courtesy.

My salesperson, Felix, was very helpful when I received the car. He showed me how to use the navigational system and helped me sync my phone to the car's bluetooth.

I have used this dealership and dealt with the same people repeatedly. I know there are many other dealership I could choose instead. I choose to keep returning to this dealership, because they treat their customer very nicely.

The salesman was very helpful. He went above and beyond to help me find the perfect car that fits my budget.

BEST place to get a car!

The team that helped us, Chad, Cliff, and Art were great. I was involved in a bad accident with my wifes 4 month old 2013 Nissan Rogue. It was a 45 MPH head on and i fared well. The car was totaled and i was unhurt. The Nissan protected me well. Once we started settlement we knew we were getting another one. We went back to Planet and the guys took such care of us we bought 2 cars and are happy.

Eddie went above and beyond great personality very understanding and Cliff the financing guy is sooooo fun never had a better buying experience

Just had my vehicle serviced at Planet Nissan...I have never had better service from any other dealership, I will definitely be returning in the future. I recommend Planet Nissan to all my friends!

Art was the best sales man that I have ever worked with. I WILL BE BACK TO SEE HIM! The whole planet Nissan team is AMAZING! Thank you

Where is Rod and Jonathan? They both worked veryd hard to convince me to buy the white pearl 370Z yesterday evening. Am enjoying my awesome new ride!

Excellent customer service and quickly done! Helped get my car back in tip-top shape!

I loveeeeeeeeeeeeeeeeeeeeeeeeeee.............. this dealership. They're the best ;) Did I mention that I love my 2011 nissan altima too. It's the best, most reliable car ever ;) I love my car and the service at this particular location. Additionally, I recommended my parents buy one too. They loved their experience too. I've been to other locations and this one can't be beat. I would recommend traveling to this location in the las vegas area even it is a distance for you. You'll be that much happier with their services and cars.

Found a used Car on their lot via internet. They gave us a good deal. Very pleased with the whole process. No complaints, happy customer.