Montecito Town Center Dental Group

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CLOSED NOW - Opens at 8:00am

I've been a patient here for a couple years, and decided to have my wisdom teeth removed last week. Honestly, it's been the worst experience I've had dealing with a dental office.



Lack of organization, communication with patients and poor customer service was disappointing. I had a SCHEDULED surgery only to sit and wait for over 40 minutes. When I finally grew tired of waiting, I went to the front desk to inquire about the delay. Shortly after the office manager told the front office person to "put them in this room, the patients don't need to hear this". Totally unprofessional and rude.



If it were an organized office and the glucose monitor was required, we could have ran across the street to Smith's and get it while we waited OVER 40 minutes! The office manager then began to blame us for not bringing a glucose monitor (even though I was never told to bring one!) Apparently, the doc's were running behind schedule anyway (never informed of that either). If there was more communication with patients, this would not be an issue. The staff called 3 times prior to appointment and said it was OK NOT to bring monitor. Who schedules a surgery for a diabetic patient who is required to fast all day at 2pm anyway? Those patients are usually scheduled in the morning!



I hope the dentists in this practice realize the poor front office management here and re train the front office manager. She was extremely unprofessional and we are very disappointed in the level of service. Save yourself the grief and look elsewhere.!

Beware!! This office will take your personal information and start billing insurance for procedures that were never performed. That was just one of several problem issues with this office.