Las Vegas Pain Institute & Medical Center LLC

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CLOSED NOW - Opens at 8:00am

I've been going to this office since 2013 when I fractured three of my vertebrae in my back when I was 17 years old. I have seen Dr. Maduka and some of the physician assistants. I think the providers are pretty good at what they do, and by far I think Dr. Maduka is extremely professional, very thorough in his work, and a very trustworthy doctor. He has helped me so much with all of my pain problems. The reason I am rating this facility 1 star is because of the office staff. I had blood work drawn last Thursday, I requested the results multiple times and was told I'm not able to receive them unless I sign a release form. So today, I went into the office to do so. Mercedes at the urgent care front desk was extremely rude and unprofessional. She told me she would not even so much as show me my results. When I reminded her that it is illegal to refuse to show me my lab results, she started looking around and said she lost them and that there is nothing she can do. I told her I came here on my lunch break from work, and that on the phone she said they were urgent so I need to see them today. She said she didn't care because she can't find them anyways. I said okay, and had my other doctor call and speak to the office manager and explain that I was going to file a HIPAA complaint because of what happened. Now they're saying I can come in today before they close to get my results. So unprofessional and annoying.

This is the most unprofessional doctors office I have ever been to. When making my appointment they neglected to ask what insurance I had, and after filling out all the paperwork is when I found out this place was out of network for my insurance. When I questioned them about this, they told me don't worry all that means is the insurance company will send you the check then you pay us. This is not true. In fact nothing was covered and now I am responsible for all the charges, which are in excess of $15,000.00. I feel they extremely overcharged, and took advantage of me being in extreme pain convincing me it will be covered. Not to mention waiting over 3 hours to even be seen by a doctor who spent no more than 5 minutes with me, and charging $450.00 to speak with me for 5 minutes. This is the most horrible experience I have ever had at a doctors office, and would not recommend this place to ANYONE!