Laptop Xchange

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I got a really nice iPhone 5s and iPad 4 from this place. Really good place. A great place to go in Las Vegas.

Smart fellows. Know their stuff. Did a fast iPhone screen replacement with a good warranty. Even added a screen protector for a little more

Love this place. Great to come to. They had great deals. Informative staff. Laptops as low as $99

My family and I had a wonderful shopping experience at the laptop Xchange with Nate.He is an excellent sales person.Nate was very polite and knowledgable about the laptop and accessories that we needed.I highly reccomend anyone needing a cumputer or other electronic devices to shop here.Thanks again,Nate!

This is the first time I have ever written a complaint on any company. I had the screen replaced on a common model Dell laptop. They took twice as long as I was told it would take and then replaced it with a low value replacement part that is very difficult to see clearly from almost any point of view. They were not the least expensive buy a great deal. I do not have time to help them learn their trade and recommend you not waste your time and money.

Dont believe everything you read. I have bought three laptops from them and they all have worked perfectly. I recently purchased my third laptop from them and a week later it had a computer virus that I got from the internet. Even though software is not covered under their warranty, they installed a brand new copy of Windows for no charge. Great Store, Great Staff!!!

There are several of these stores in the Las Vegas area, and I was very happy with the service at the Laptop XChange store on Spring Mountain. They replaced a keycap for me quickly and without incident. I was very unhappy with the service I received at the Sunset store, near the Galleria Mall in Henderson. They accidentally destroyed my laptop hinge, which is a $200 repair, and they are refusing to make it right -- saying there must have been a manufacturer defect !!!

I recently took my laptop in for a dignostic which was overpriced and I ended up buying a reconditioned netbook. I got an Aspire One for $299. Turns out its really slow and OVER PRICED! I got home and looked it up online and it's only $289 at Walmart BRAND NEW. Come on people it doesnt take a genius to figure it out. Brand new is cheaper than used. Ridiculous right. I was gonna return it and get my money back but Im pretty much stuck because when I checked my receipt, it says there's a restoking fee of 25%. That's $75+ of a lost!!!! I feel ripped off and will not be returning to that store anytime soon. Another unhappy customer for Laptop Xchange.

They do what they say they'll do, fixing the laptops and whatnot. Their customer service however is terrible. The store manager (who is NEVER in and I mean NEVER, not to mention the associates "don't know when he'll be in next") is the only one who can make final decisions on things like sellbacks, therefore you have to wait a month and a half calling randomly just to find him. Plus they say repairs take 2-3 days, but on day eight when you call and they say "when it's done, it's done. We'll call you" don't be surprised. The associates care about nothing but their commission, and it's apparent in the way they try to upsell EVERYTHING. I bought a laptop from their shelf and it died nine months later. The store just needs to burn down, it's that simple.

I was really satisfied with their service, my laptop was fixed the same day for a very cheap price, I also bought a laptop for my young daughter for $200.00 and its been working just fine.I have been recomending them to everyone I know because I was really satisfied with their performance and they have some really cheap prices on laptops.

Just called them about my sony vaio laptop that needs a new fan. they were not able to quote me what so ever. they wanted me to drop my laptop off and leave it with them until they get the price on the part...what is that for???

Do not recommend this place what so ever!!!

These people are horrible. They can't give a straight answer, and of course they come up with more things that are wrong than there originally were. They were rude and unprofessional. Dont waste your hard earned money on crappy service.

My experience with this business was incredibly frustrating. Their answer to an ETA on repairs was "when it's done, it's done, we'll call you" on multiple occasions of calling for status.######I attempted to pick up completed laptop on a Saturday afternoon, just prior to closing. I called 20 min before closing time, letting them know I'd be there just before close. I arrived after 40min city drive 5 min before their closing time, they'd already closed. With my one year old in my arms, and cash in hand to pay for repair, they refused to let me in to pick up and pay. This example of horrible service is exactly why businesses fail, and lose customers for good. I would refer people from them to other businesses, as I'd hate for anyone I know to have to deal with the exasperation and frustration I dealt with.