Jubilee Furniture

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Poor customer service. Dont expect item to arrive on time. (Not even the same day).
My furniture was delivered to somebody else's house and I refused to accept a used piece. No refund for their mistakes. The Chinese woman which answers the call is rude and find excuses to get away with it. BAD BUSINESS PRACTICES.

I would give it 0 star if I could. First, there's no price showing on most of their furniture peices, which gave me a strange feeling as we first walked in. When their manager Berry showed up with extremely nice welcoming face, we felt much better, and he responded to our confusion of price issue "that's why I'm here".
Then,he walked us around and orally gave us all the price offer,which actually we couldn't remember anything accurate.when it was time to sit down and make the final decision,Berry made everything on a paper without a single price for each item.There was only a "total amount"show a few thousands $$$$.Be aware,that's the horrible start of the whole story. We completely trusted the "nice" guy, since he seemed very easy going. When we asked what if we didn't like some of the peices which were not displayed in their showroom
and we ordered through their manufactory catalogs,Berry told us they could always take it back and we didn't need to pay anything.At last, we thought it was a good deal then put a few hundreds cash for deposit,which was our second mistake. On the delivery date based on the contract, which they promised to do so, I didn't get any notice call from them. We were worried then I called at early afternoon time to comfirm with them. Another guy named Jerry picked up phone and told us one of our ordered pieces actually was suspended by the factory.there was no more such a modal being made any more. Without any apologies, we had to go back the store and go over everything again. Why not figured this out when we signed the contract or even just a little earlier before the final delivery date?!!! Anyway, we were even more surprised when Berry told us the piece was the cheapest one in our whole order, which means the total amount just a little lower but we lose one piece of our furniture.That's the tricky thing, make the "sweet"deal with the customers first, but without the detailed price for each item, then tell you some of them are not available, they can deduct the money from your deal. It sounds right and fair, but actually a rip-off,because the item which are not available are always the cheapest ones in your order!!Their selling strategy is so smart. If you ask them to cancle the order, they threaten you no refund your deposit anymore upon their contract tiny little words shows! We compared in another furniture stores close to them later on, and found out we got mislead by Berry's nice friendly face, their price for exactly something were not that good deal.And the long story not over, I we had a really really hard time with their real boss Mary. We had no choice but eventually still had to get our furniture from them. It's the most terrible buying experience in my whole life. No any apology from them from the beginning to the end, instead of that, Mary sceamed to us, "how can I know the factory stopped making it? It's their fault!!! " lol, that's not true, we made this test in another store, and they took out the same catalog and we found the same model, they immediately called the manufacturer's sales office in front of us, and we heard it was stopped making quite a few months ago from the other side of the phone. And, we were told there was no more any of it in stock either.
Jubilee talked to us with lots of tough words and I will call it a lesson. For those of you not smart enough,or bad at mathematical stuff, stay away from them.

We had a "build your own" sectional made for us and it was the most beautiful and comfortable sectional we ever bought. it fits perfectly in our room and our friends have never seen anything or felt anyting like it. we are very happy.

Buyer be ware! I having been trying to find a sectional that fit our large family room and went in here to see about the customizations that they advertise. We fell in love with the floor model and ended up ordering a couch in early Dec. We were not in a hurry for it but did make sure to put a large enough deposit to get the work started. After the holidays we called to check on the process and were told it would still be a couple weeks, then the next week the owner admitted he made a mistake and the work on our couch didnt even start until the first week in Jan. Now we are at week 11 and every week we have to call him and we get excuse after excuse, I am hoping that all this trouble is going to result in my dream couch but I would not recommend this place, they have not been honest, even after they admitted their mistake they were not willing to help us get the couch faster or anything, week after week of excuses. Barry seemed to be a good buy but I would go to a national chain furniture company that if there are problems you have managers and higher ups that have the authority to make it right. Berry says he is the owner, it is his warehouse but that there was nothing he could do to get us our couch in a timely manner...BS

We purchased our brand new home in October 2007. We had a HUGE living room to fill and could not find the right furniture anywhere. From Ashely to RC Willey no couches or loveseats would fit the bill and it all looked the same.Then we happened into Jubilee Furniture and could not believe the great selection we found there. Barry was extremely helpful in finding out what we were looking for and he helped us customize it to exactly what we wanted. We chose the fabric, the style of the sectional, the number of recliners built in (2) , even the type of foam padding. It all arrived on time, in great condition and shows no wear. After almost 5 years it all looks showroom new! We have referred many friends! Thank you Barry!

Best Furniture Store in Las Vegas!!!!!!!!!!!!!!!!!

They are the best at finding the right mix of furniture for your home. Very competitive pricing for our bedroom set that we purchased.

Worst experience EVER! The owner is so nice to your face, but once the sale is done, customer service goes out the window! The furniture purchased was damaged. Tried to contact them several times over months to get it fixed, but they either ignored me or gave the run around with random excues. Please do yourself a favor and skip this place.

I highly recommend Jubilee Furniture for their exemplary customer serivice satisfaction. I just moved from L. A. to Las Vegas and needed a new bed for my new apartment. I went to several furniture stores but I couldn't find a quality bed I needed and the right price for my budget. Mary the owner gave me a deal I couldn't refused and Barry the co-owner went out of his way to have have my bed delivered to my apartment without delay. Two thumbs up for both Mary and Barry. You guys are the best and I sure will be back at your store and recommend you to my friends as well. Again thank you guys for a job well done and another satisfied customer.

I just moved from L.A. to Las Vegas and needed to purchase a bed for my new apartment. I visited several furniture shops around Las Vegas area, and didn't find the one I want and didn't get the attention I needed as a customer. Then on my way home I saw Jubilee furniture and decide to check it out. To my surprise I was greeted and welcomed like I was a member of their family. Then I saw the bed I want and Mary the owner gave me a deal I couldn't refused and I purchased the bed. Barry the co-owner went out of his way to have my bed delivered as soon as possible and without delay. Words are inadequate to express my thanks to both Mary and Barry of their professionalism and emphaty they should me as a customer. To Mary and Barry you guys are the best and I sure I will be back at your store and recommend you to my friends as well. Again thank you so very much! Joe Laguilles

Barry and His staff were great ! We got the jessica collection King east bedroom set. we will come back here in the future for any home furniture in the future. Great price, service and follow ups.... thnx

I HIGHLY recommend that ANYONE that goes to this place, please becareful. I ask a question about a mirror (that I didn't know a thing about ) and the salesman there went off on me! (Who claim he was the "MANAGER" AND told me I "LOOK" like trouble, I can tell, he said. You don't talk to customers like that .You know the beautiful of if, God don't like ugly!!! What comes around goes around!You see I seen report about this store and the way they treat some customers and some never receive their money back!

This is the 2nd time that my husband and I have gone furniture shopping. We always start out the same looking at shops that are close to our home and working our way around town looking for a specific item, with a specific purpose, in a specific color. We always end our search at Jubilee! They always have exactly what we want. There is nothing that they will not do. From GREAT prices, layaway options, low payments, free delivery and set up there is not one shop in Las Vegas that understands Customer Service like Jubilee Furniture. I would, will and do recommend anyone and everyone who is in the market for new furniture to check out Jubilee. From now on when my husband and I need new furniture we'll START at Jubilee!

My wife and I went to Jubilee looking for a game room set. We found exactly what we wanted at a great price. We also bought a living room set and some other items because their sales prices were a good bargin. Barry was the salesman and he set up the delivery to Saint George,UT. Everything was delivered on time, and set up without a hitch. I'll shop at this store again.

These people are very rude. They will do anything to get ur money! After that everythings on u. If something goes wrong its ur fault no refunds, exchanges, warranty. I called because a leg on my sofa broke off 4 days after delivery. I found out only 2 screws were put in where there are 4 slots for screws...I called them and they said no warranty is stated on my invoice and no refunds/ exchanges and they said thank u and hung up on me. I got scammed for their workmanship and products. The chinese lady that works there lies to your face cause she said she will call me back in an hour with my information, 3 and a half hrs pass by and I call back and a guy named barry answers and says she's not in. Couple minutes later I told my son to call from his phone and he asked for her so he can ask her the purchase price on a table they discussed about (just lying to them) and she immediately picked up the phone in a nice tone, I can't believe this! Never ever will recommend this store in a life time

I recently moved into a new home and purchased four complete rooms of furniture from Jubilee Furniture. Service was wonderful, they worked with me on pricing, delivered everything on schedule (even my custom made couch). I am extremely happy with the quality and prices I received.

I'm writing to say that I had excellent service from Mr. Barry Bryant on 5/14/09 at the Las Vegas location of Jubilee Furniture. Not only did I get a good deal and excellent service during the purchase of my dining set but Barry actually took the time to call me after the sale to make sure that everything was going well with my dining set. Because of such thoughtful service I will return to this store to purchase more furniture.

I recently purchased a couple of pieces of furniture (3 seat Theater/Recliner and an Wooden Entertainment Center)from Jubilee furniture on Spring Mountain Road. The prices were reasonable (they even worked with me on the price), service was great and delivery was on-time and installation was done quickly and very well. While in the store I even seen a 6 seat Pub Table that I previously purchased from one of their competitors for $200.00 more than Jubilee was charging. I'd purchase from them again and would recommend them to others.