JoS. A. Bank

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OPEN NOW - Closes at 7:00pm

My Grandson and I were treated with care and respect when we rented a tuxedo package for the prom in Summerlin, Nv. The tux was perfect and the pictures came out wonderful. Kudos to Jos A Banks. We will be repeat customers!

I do not like writing negative reviews... but this one is TRULY to help brides and grooms out there who are looking for a place to rent or buy tuxes/suits. Do not go to Jos. A. Bank.



We were not treated well the ENTIRE time. They were inconvenienced when we made any requests to verify our order, only to find out every time that something was wrong in the order. We had to verify 6+ times that our order for 5 groomsmen was right, and every time something was wrong, and they never once offered an apology let along a discount/refund- nothing!



After thoroughly making sure that everything was correct (on our part, they didn't help at all), the items came in not only incorrect (all the ties were the wrong color, two of our groomsmen had the wrong shoes, and one three of the groomsmen's suits didn't fit) but three of the five suit shirts, vests and jackets were DIRTY (including the grooms)! At a minimum they could have ensured that the grooms suit looked good.



They were no help the day we received the suits with all of these errors and said they could get us replacements the evening of May 4th- we were getting married at 9:00 a.m. on May 4th! They didn't offer a refund, or assist in any way. So our groomsmen wore dirty, discolored items.



After the wedding, my husband attempted to go through the store workers to get help, but they were not interested in helping. Eventually, my husband got to a supervisor and they offered to give us one suit for free. ONE. It's terrible.



And then of course, after the wedding a few of our friends asked if we went there, and said, "oh I could have told you they were terrible"! Ha ha. Great help that was!



I just want to give other brides and grooms the chance to not have such a horrible experience. Don't go there. It's not worth it. Go anywhere else, go somewhere where "renting" is their business.



I wish this wasn't what happen to us, but it is... I just hope our review will help others.

Scheduled an appointment for 10:30 for a fitting for a rental tux. Arrived at the store only to find out that the individual who does the rental fittings does not come in till 11. When asked why we could set an appointment for a time when the employee was not even scheduled to work and commented that this was very inconvenient we were brushed off and told that if we wanted to we could look at the catalogs in the back. Where has the concept of customer service gone?