Honda West

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Bad experience for me. Customer service isn't the greatest and if you ever go in there, please make sure your sales person is not Antonio. Worse sales person ever, no manners and will try to trick you into a bad deal. Other than that, Honda does have very nice reliable cars

This is a review of the service department. The greeting was pleasant although not as warm, it seems like I just walked into a pool filled with sharks. So wanted to prove if I was losing it or not so I gave them my car anyways(no choice I got the extended warranty), it was having trouble starting. I was told that I needed a new battery by the service adviser and not a new alternator, which would of been under the extended warranty. Well on the invoice they said the battery was replaced and I was charged for it. It looks new but after getting my car back for two days it wouldn't start again.Went back, and they gave me a rental while they replaced the battery like they said they did. Went back a couple days later for the alternator, did not have to pay for that.

I had a transmission problem going to Vegas from LA. I was with my family so wanted to make sure I get the correct diagnostic and decided to head for a Honda dealer. Everyone always warned me not to take my car to a dealer because they overcharge. I decided the price is not the issue, I wanted a professional to look over my problems because I wanted to get home safely with my family.



From the get go I new they were going to screw me. I can tell from the look in there eyes there were not there to serve me but to make all the money they can from me. First they wanted to charge me $120 dollars to check the problem. They asked me what the problem was. So I told them the transmission light came on so I check the hood and found transmission fluid leaking. I new from past experience it is better to use Honda trans oil but found only generic trans oil so used it knowing as soon as I get to a Honda dealer I was going to change to the correct oil. I agreed on the $120 charge hoping they can give me good news. 1 hour later they came back and told me I need to change my transmission and they can get one by tomorrow. They wanted to charge me $5000, that is correct $5000, to change my transmission. I told them I don't have the money and was hoping they can change the trans oil to Honda and I will take my chances. The snake told me they cannot not change the oil because they would be liable. The snake also told me

the possibilty of my car making back home is none according to there diagnostic. I was lost. I was 350 miles from home with my family and did not know what to do. As I was driving back to the hotel, I saw a small transmission shop. In desperation I drove in and told the Mexican shop owner the sad story. I was in there mercy. I new they would tell me the same story as the Honda dealer but was hoping they would charge me less. After driving my car and checking the level of the trans oil, this is what he said " Sir you have only one problem, your oil level is too high so we need to drain to correct amount. We need to charge you $25 dollars to do so. Is this ok"? What $25 dollars! To make sure I told him, " the people at the dealer said there is no way I will make it home and that the transmission needs to be changed. I have my family with me and wanted to make sure I can make it home." He looked into my eyes and assured me there is no problem, but if I wanted to be sure to drive back to LA during the night time when it is cooler.



It has been 2 weeks and my transmission has no problem. Went to a transmission shop to make sure and they told me the same thing as the Mexican Senor " no problemo."



This great country is having so much problem because of the blood sucking, non patriotic, and greed driven people. After this incident I have decided never to buy a Honda again. Yes the car is good but the people at the dealer are snakes and will not associate with that kind of animals.

This place is the biggest ripoff in this city. They are very shady and sneaky.

I don't recommend anyone using this dealer.

I really don't think 1 star is worthy.

On a purchase of a new Honda, during the payment process (for which they kept us waiting for more than an hour!), they added on a $611 "documentation" fee (which was not disclosed ahead of time!) part of which was a $189 anti-theft "footprints" registration that I could sign to accept or decline. This was AFTER they insisted on taking my thumbprints, FBI-style. I declined and was told I would be charged for for the anti-theft registration anyway. I refused to pay the undisclosed extra ant-theft fee. On the wall was a large poster claiming that I would be offered such "deals" and could decline them if I so wished. SOMEONE is trying to keep 'em honest and not succeeding! The finance mgr was obviously taken aback (a) at my refusal and (b) to be dealing with a customer with at least a double-digit IQ. At that point the finance person rushed from the room to call the mgr (I was paying cash, by the way), and then the mgr charged into the office and said I HAD to pay the fee because they were "losing money on this sale!" I was paying over $1k above cost as established by consumerreports.com. So, confronted with such obvious dishonesty, I walked out. What bait and switch artists! This experience left a bad taste in my mouth. AVOID THEM AT ALL COSTS.