Fox Rent A Car

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Very bad experience. First you need two shuttles to get their place. Second, there is long lines both inside and outside(so chilly out there) Third, when we arrive at Las Vegas airport we was told they were out of vehicle and we have to come back the next morning, that they will reimburse my taxi cost roundtrip to my hotel and upgrade my rental with free pre-paid fuel. it's not good that we were planning heading north so our hotel is north of las vegas which is even more far than the Fox rental place. Then the next day, we have been to they rental place and they give me a TOYOTA YARIS and said they will credit the taxi fee when I was returning. TOYOTA YARIS were counted as Economy on their websites, we didn't notice that until we were on our way (we were in hurry since they already costed us more than 2 hours wasted), it's actually a downgrade!! Final, they never credit the taxi fee. We tried argue with them through our Citi credit card, but they can't get them back neither.

I tried 3 Phone numbers, staying on hold for at least 7 minutes, they never picked up. Beware of foreign employees...some don't speak English! Phone representative gave incorrect amounts on late turn ins....once I made it to location the numbers were more!

I had a pretty good experience with Fox but they could use some changes. Our rental car was in great condition and full of gas when we got it. The associate who helped us was EXTREMELY helpful and friendly. In fact, when we told him we had just gotten married, he gave us a free upgrade. We waited in line for maybe 5 minutes, if that. Our vehicle ran great and we had no problems whatsoever with it.

My only complaints are that we were not informed that we needed a major credit card to rent without a $400 deposit. We traveled to Vegas from Georgia and didn't bring one with us and we had no way of going to get one. We were able to use our debit card and show our itinerary for the return flight home to bring the deposit down to $250 but we would have appreciated a heads up about either one before our trip. (We reserved the car a month or more in advance) The deposit was credited back to our back account in 5 days (but two of those days were a weekend). Also, when I tried to call them to inquire how long we would have to wait on the deposit, no one EVER answered the phone. I called six times over two days. Lastly, and this can't really be changed any time soon, they are a little inconveniently located. We had to take two shuttles from the airport to get to them. (Thankfully, we didn't have to wait long periods for the shuttles there or back)

I would rent from them again now that I know to be prepared for the deposit but I really wish we had been informed of it ahead of time.

My husband and I took a vacation to Las Vegas and rented a car through fox. They were super courtious and when they did not have car we really wanted when we arrived they called us two days later when one came in, and held it until we could get there to pick it up. They were super easy to work with and we will deffanitly use them again when we return.

90% hi mileage PT Cruisers with no cruise control & weak 4 banger engines that can't hold speed over the slightest of hills, bumpetybumpetybumpety ride from 35 to 50 mph, no real trunk to hide valuables in while dining in a restaurant, I will never rent from Fox Rent a Car again.