Our specialty is custom landscape installs for residential properties. Our designers will listen carefully to your vision and then, via computer-aided design, present you with color plans showing exactly how we can make your vision come to life. All of our designers carry portfolios with hundreds of color pictures showing examples of work we have completed. They also have detailed pictures of typical plant material and trees used locally. Our paperwork is detailed and clear in order to eliminate any chance of confusion once work has begun. You will know ahead of time exactly what you will get when we complete your install.

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U
unhappypoolguy

04/23/2013

Provided by YP.com

On 03/23/13 we signed a contract, selected materials, and made a 10% deposit with Desert Springs Renovations. Mr. Mark Diamond, our pool consultant from Desert Springs Renovations, was over 1 hour late to our appointment to make the deposit and select materials after he told us he would be there in ten minutes. The contract stated the work would begin on 4/3/13. The work began a day late on 4/4/13(Thursday). While grinding off the old Kool Deck, the subcontractors cut a PVC pipe for the pool filter. Mr. Diamond was notified that day of the cut pipe. The job could not be completed until a plumber repaired the cut pipe. A plumber was not sent to our house until Monday afternoon 4/8/13 and he only came because I strongly urged Mr. Diamond it needed to be repaired ASAP.
Mr. Diamond told me the rest of the renovation would begin on Tues 4/9/13 first thing in the morning. His workers did not show up until 2:30 in the afternoon. When they arrived they told me they could not complete any work because Mr. Diamond did not order the stone needed, which was a major part of the renovation. They stated the stone would take 2-3 weeks to order. We had to rush to the opposite side of town to pick out stone that was in stock at the stone yard so work could continue the next day. The salesperson at the stone yard explained Mr. Diamond should have known that the stone we initially picked is special order, as the yard keeps very limited inventory. Because Mr. Diamond did not place the order when we made the deposit was had to choose a second choice option to keep the project on schedule.
The evening of 4/9/13, the subcontractor for the Kool Deck called and stated he was told the plumbing was fixed that day and would arrive early on 4/10 to pour concrete. I told him the pluming was fixed the day prior(4/8) and he responded, “That would have been nice to know, Mark told me it was done today. I would have had someone there working today if I knew it was fixed yesterday.” Once again, Mr. Diamond’s negligence and lack of communication delayed progress.
Mr. Diamond told me work would proceed on 4/10 at 10am with the new stone we had picked. It wasn’t until noon on 4/10 his employees arrived, but could not begin work for over an hour because they brought the wrong materials and had to wait for the correct mortar to be delivered. They sat in a truck parked outside my house for over an hour not completing any work.
On 4/12 I went out in my back yard to see the progress made during the afternoon of 4/11 while I was at work. I noticed a large pile of muddy mortar that was beginning to harden in my grass. I had to remove the mortar causing damage to my lawn. Mr. Diamond’s employees did not come to finish on 4/12.
On 4/13 the renovation was completed. I did not hear from Mr. Diamond to see if we were happy with the work or for him to check that everything was done correctly until I contacted him on 4/19 to schedule final payment. He told me he would contact me Monday 4/22.
After not hearing from him, on Tues 4/23 I contacted him to schedule payment and requested discounted service for the inconvenience and me wasting days off from work to be home on days when nothing was done because a lack of materials and communication. We also had to make a second preference choice on materials to keep the project on schedule because Mr. Diamond did not do his job and order the materials in a timely manner when we made our initial deposit. In addition, there was mortar left on my lawn causing damage. Mr. Diamond refused to discount his sub-par service stating he did not charge us for the plumber even though it was the workers who cut the pipe.
Mr. Diamond clearly does not know how to communicate with customers, plan for renovations, or care about customer satisfaction.

MR
Mabel R.

04/10/2019

Provided by YP.com

Desert Springs did an outstanding landscaping job on our backyard and driveway. The whole process was fantastic. From the beginning we were briefed in detail about how the cracked concrete driveway would be excavated and how the new pavers would be installed. In the backyard, we focused mostly on the design and were able to balance our budget with our wants (there's always so many wants!)

MF
Maurice F.

03/12/2019

Provided by YP.com

Super pleased with these guys! Very friendly. Showed up when they said they would, texted when they were held up by traffic or other issues. Left the yard CLEAN, and did excellent work. Fair prices and very nice. Good listeners too. Everything you could ask for in a contractor

LA
Laurence A.

01/15/2019

Provided by YP.com

They were very accomodating and also very neat in their work...always cleaned up after themselves each day they were on the job.

TR
Trevor R.

09/05/2016

Provided by YP.com

My front and backyard were a mess before I used Desert Springs. A rep met with me and gave me suggestions on how to add curb appeal to my home while also suggesting trees and bushes that I would enjoy. Desert Springs transformed my front yard into a true asset to my home. They installed brickpavers in the walkway and it really helps accent my home. I spend so much more time outside on my patio now that my backyard looks so beautiful. Great planning and great installation. No headaches. Thanks Desert Springs for the great work.

LH
Leroy  H.

08/30/2016

Provided by YP.com

Our home is on a decent sized lot which has a yard that's visually pleasant but doesn't have the functionality that we really wanted, leading us to build an outdoor facility. We figured it'd be best to work with an architect or designer first so we had a whole outdoor patio designed with a barbecue grill, a deck, a wrap-around porch and more.It seemed as if our budget wouldn't be enough but folks at Desert Springs made sure we stuck within the budget and were pretty immediate in their responses. This helpful approach of working alongside of us to figure out our dream yard that doesn't cost an arm and a leg made it a worthwhile engagement.

KM
Karen M.

08/10/2016

Provided by YP.com

When we first moved into our house the yard was a total mess full of poison ivy, never trimmed shrubs, and all kinds of refuse.Desert Springs Landscaping came out quickly when we called, offered a fair price, and had everything cleaned up and looking great in no time at all.Highly reccomended!

J
johniew

05/10/2013

Provided by YP.com

Very professional and treated me with respect even though my knowledge of landscaping is probably frustrating to people within the industry. the meticulous attention to detail was obvious throughout construction and is even more evident now that its almost a yr old. Mario and Joe did fantastic work to keep their crew on the pace necessary to meet the completion date along with making sure they cleaned up after each day. I highly recommend them to anyone considering a landscape project

More Business Info

Desert Springs Landscaping is a full-service landscape company servicing both residential and commercial customers throughout t

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Sat:
Sun:
Extra Phones

Phone: 702-472-8184

Phone: 702-492-0065

Phone: 702-436-0505

Phone: 702-452-5900

Fax: 702-436-8086

Fax: 702-436-0505

Services/Products
  • Christmas Decorations
Payment method
check, financing available, amex, discover, master card, visa, all major credit cards, cash, cash only
Neighborhood
Enterprise
Languages
English, Spanish
Associations
BBB,NLCS,Nevada state contractors board
AKA

Desert Springs Pools & Spas

Desert Springs Landscaping, Pool & Spa renovations

Desert Springs Renovations

Desert Springs Landscaping LLC

Other Email

Categories
Landscape Contractors, Gardeners, Landscape Designers & Consultants, Landscaping & Lawn Services, Masonry Contractors, Patio Builders
Other Information

Parking: Lot