Carpets Galore, Inc.

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We needed carpet for upstairs which totals about 1600 Sq ft of carpet, yikes plus stairs!!! But we were able to get a good price with James!! He doesn't mess with you. Tell him your budget and he'll show you want he can do. Padding and installation included! Not a okay here's your budget but you have to add the padding and here's extra installation. Even met us at our house before work to measure the space! Very accommodating in every way. Carpet was in stock and got it installed the very next day! The carpet people came on time and everything looks great so far. Still installing since 9:30am and it's 4pm and still going. It's a very large project but they are all so nice. Would recommend anyone to at least try them out and see what they can do for you. Ask for James :) will come back when we are ready to complete our downstairs.

Just met with Joe, and had the BEST experience ever! We have been to MANY different places before a friend recommended Carpets Galore and now wish we hadn't wasted our time shopping around...Joe was extremely knowledgeable and knew what we wanted/needed almost before we did! Can't wait to move forward with him and their store!

Sean Amrine was the salesman that helped me with carpet i needed for my condo. He was an excellent salesperson, professional, pleasant, very helpful in finding the perfect color of carpet.

I lucked out in finding him and he also had a wonderful person installing it.

Service was fast and beautifully done. KUDOS

The only reason why this establishment isn't getting a big fat zero star is because the installers are so nice. However, our experience has been nothing but a nightmare since it began.



We talked to Fred, the salesman, who came over and took measurements and drew a layout of the two areas we wanted to cover. We were asking for carpet in the living room, and vinyl in the kitchen / dining room / laundry room area. Fred assured us that everything would be done in one day and that he would be sending his best crew to do it because "vinyl is a completely different animal". Fred advised us that the installers would show up on 05.03.2014 before 9am and would be there all day to complete the job. That Friday before the install, Ron (the installer manager) called us to tell us that the installers would be at our home between 9 and 10. Shortly after 10am I called Carpets Galore, and was snapped at by Ron. When I asked what the hold up was, he said that the installers "had to go get some supplies" and basically blew me off. He said they would be there within 45 minutes. They weren't.



The installers, Don and Nick, finally showed up to our house a little after noon and didn't proceed to get started until close to 1pm. They told us the reason for the delay was because they had their vinyl roller in a storage shed and had to drive all the way across town to get it. We asked them how long everything was going to take and they told us that the vinyl would take about six hours... the carpet another hour or two. We breathed a sigh of relief, thinking we'd have our house back by no later than 10pm. All of our belongings were outside in the backyard and with grey skies looming, we were anxious to get everything back inside before potential rain ruined it.



Unfortunately, the installers weren't done that night. Nor were they done the next night. Here it is five days later and the vinyl still hasn't been completed. When we called to complain on 05.05.2014, Ron again got short with us - telling us that vinyl jobs this big are going to take a long time. When we complained about the speed and the quality of the work that was being done, he gave us a guilt trip - saying he would just go ahead and fire the installation crew because we "don't like them anyway"... and I quote "You want me to fire them? I'll fire them." He was defensive about the situation and said that the crew would be back that night and they *promised* they would have everything done. He even sent out a different installer to complete the carpet portion so the original crew would have their hands free to work exclusively on the vinyl.



Obviously the job still isn't done. Not only that, when I was walking the area this morning not only is the job STILL not complete; but there are obvious seams, patch jobs, bubbles, nicks, and ill fitting areas all over the place. The installers have run out of vinyl and are trying to line up scraps to get things to work. I cannot believe that I paid close to $2000 for this crap. The salesman, Fred, is giving us the run-around and Ron just wants to put the blame on us. I wouldn't recommend this business to my worst enemy.

I was glad that I worked with Carpets Galore. They are some of the most caring and knowledgeable carpet dealers to work with. Not only do they provide excellent quality in both product and installation, but they will help you to select the right choices for your home...something that will look right because they know what works and what doesn't work based on your personal preferences. I'll go back to Carpets Galore the next time that I need carpet, tile or any other flooring. I worked with John Rosak...he's the BEST!

I have been doing business with Carpets Galore for over fifteen years and I too am a landlord and do carpet rentals. I always get a good product for my money and very professional installers. Carpets Galore has always followed up and made sure I was completely satisfied with all aspects of their workmanship. For the renter who is unhappy with their carpet I would not blame this on the company I would suggest you talk to your landlord and ask for a upgrade. in some rentals I put a very low cost of carpet but in my long time renters who I have rented to for years and are good tenants I will purchase a more expensive carpet. For dependable service and a reliable company who cares for their customers go to Carpets Galore they have everything you need.

I shopped for carpet at carpet Galore.....horrible service.....ghetto!!! My landlord paid for the carpet due to years of previous carpet......when the new was replaced......it felt like I was walking on the cement outside!!!!!! I was told by the manager that it was PREMIUM PADDING!!! Shop at carpet galore if u eant bad service and to be lied to!!!!

i shopped all over and carpets galore gave me the best price and quality out of all others, i would recommend carpets galore to all my family and friends :)

Best quality and prices anywhere in area,,,,last stop you will have to make is Carpets Galore,,,they have it all !!!

Carpets Galore was extrememly helpful in the entire process of re-doing the flooring in my home, Thank You for making my experience soo pleasant and my home is absolutly beautiful and looks like a new place!!!!

I went to carpets galore a month ago and purchased hardwood floors for my home in Summerlin . It was a huge job and I was nervous knowing the work involved and having to make sure that I chose the right company. I am soooo....happy with the quality of work. The installer Mike told me he has been with them for 21 years. I highly recommend them to everyone.

The best prices and quality anywhere around, you have no need to look any further carpets galore will put a smile on your face and make your home beautiful!!!!

seems very strange that marilyn rozak would respond to recent bad reviews-saying she is owner

yet reviews from 2009 and 2010 say she is a happy customer ? now she is concerned owner? im confused-these seem like self reviews

Untrustworthy. Dealt with Sia who totally overcharged us. We went in and picked out some carpet, paid a deposit, but then changed our minds about the type of carpet we picked. We went back in, told him what we wanted and he showed us a standard type carpet. When I asked what the price difference was, he said there wasn't any difference. He insisted that they were equal. They installed on time, but now I'm noticing the carpet is breaking down very quickly and it hasn't even been a year. It's starting to look exactly like the cheap stuff I have in one other room in my house. Also, the room they carpeted was completely stripped down to the concrete when they started, but somehow there is now a big lump at the bottom of the steps. I won't use them again. Sia is shifty.

My name is Marilyn, The owner of Carpets Galore. We had recently won a case in court with an ex-employee scheming with a customer to embezzle from our business. Since they were caught and found guilty we have been getting some bad reviews on some internet sites. Prior to this we have always had great reviews. It is very sad that people like this exsist in our world. :( For OVER 28 YEARS My Family and I have worked hard building our Business. Over the years we have earned our integrity and Take Pride in ALWAYS Making Sure customer satisfaction is met. It is the reason for our success as we hold the highest rating at the State Contractor's Board and the Better Business Bureau. And if you the customer ever have any issue please bring it to my attention or the attention of my son John. I will continue to pray for these angry people that try to cause harm to others. May they find a higher road. :( God Bless, Marilyn Rozak 385 5252

P.S " REMEMBER WHEN IT COMES TO WALL TO WALL WE BEAT THEM ALL!" :)