Cadillac of Las Vegas

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#Expert #Very Professional #Good Selection

Just leased my fourth Cadillac from this dealership. LJ Harness is totally awesome. He worked really hard to get me what I wanted and I got it. They are really customer service oriented and check up on you. Thanks to Ryan Hardy also! Cadillacs are hard to beat...I've had four and never put a dime in any of them. They are solid beautiful cars.

You would think after the 5th Cadillac, the next time you want a new vehicle it would be extremely easy based on experience. All it takes is one person in the buying chain to ruin a business's reputation with a now "former" customer. WARNING! Make sure the Finance guy spells everything out to you and research everything he says before you leave his office. He has only one goal and that is to make the dealership as much money as he can...he is not looking out for your best interest at all.



We we requested to be financed through Ally as we have been with them for the past 13 years. We were told "no problem" through the overview and test driving of the vehicle. Even when we agreed to the back-and-forth terms. But once we entered the Finance guy's office, it was a different story. He informed us that GM was "no longer associated with Ally" and have their own financial institution, called GM Finance. If you go online, you'll see what types of reviews and who their typical customer is. Sadly, even with our credit scores in the upper 700's, he steered us to GM Financial. I inquired if payments could be made online on their website as I've never heard of GM Financial. The Finance guy said yes, "absolutely." The deal was consummated.



Weeks later, we received our first payment statement from GM Financial and we went online to make the first payment. To our horror, GM Financial only accepts checks mailed into their office. If you want to make a payment online, you would have to use a 3rd party company, (Western Union) to make a payment plus pay an additional $10.49 process fee. What type of alleged reputable financial institution uses a 3rd party to accept payments? This archaic type of payment acceptance was just not acceptable as we understood from the Finance guy at Cadillac of Las Vegas.



When we contacted the dealership and told them this was not shared with us, we got the run around for a few days. After repeat attempts to find a way to solve this, the Finance guy stated he would be happy to cancel the lease agreement with GM Financial and use Ally instead....however it would cost us more to use Ally than GM. First, what happened to the earlier statement when we asked to use Ally and he said they were no longer doing business with them? Secondly, it shouldn't have cost us more as a customer...it would actually reduce the profit the dealership would have received as the kick back they receive is greater for pushing GM Financial.



So a few things to recap here. There is no longer any trust with this dealership when you have a Finance Director lie to your face when you are agreeing to leasing a vehicle. Then lie a second time saying he can use your original choice for a financial institution after all.... The General Manager was copied on all email correspondence when this issue arose, and yet he did not even take the time to respond or find a way to make the buying experience better for the customer. It was if he didn't care at all.



Again, it is sad to have many great years with a customer be lost in just a blink because of the actions of a single employee. Needless to say I am happy for competition as there is another Cadillac dealer in the Las Vegas valley that will now get my future business and that of those within my expansive network, because I cannot give my money to a company I can no longer trust and was only looking out for their own best interest.



Was it worth it Cadillac of Las Vegas?

I have lived in Vegas a few years and after looking around I stopped at Cadillac of Las Vegas to look at a Mercedes for my uncle . After dealing with Phil totally painless he drove that home. I started to have service done on my truck here. Al is the man in service. I bought a few cars from them now as well as friend that I have sent in . I just bought a Cadillac SRX in Sept. I have used both Phil and L.J both have been amazing but everyone there will treat you like Family not a number thank you so much for taking care of me my family and friends. John R Wolfe