Bogart's Bone Appetit

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OPEN NOW - Closes at 7:00pm

Unfortunately, the Summerlin office of Bogart's has employed a liar. I won't use her full name but it starts with a "Ch". I had not been in Bogarts to buy dog food in nearly two years. I know back then they did not take returns at all so with my finicky toy poodle I never went back to them until someone told me this week that they now did take returns. I called the Summerlin store before I even went because I MUST get my money back if the dog won't eat product as I am a 100% disabled veteran on a limited income with no family or husband to help with finances. The employee "Ch" told me YES they do take returns within 10 days with receipt. SHE NEVER SAID THEY ONLY RETURN FOR STORE CREDIT. Had she said that I would have NEVER driven 5 miles out of my way. I have three dog food stores within a mile on me on W Lake Mead. Then, when I showed up I asked once again if I could return with no problem and "Ch" once again said as long as it was within 10 days. A SECOND TIME "CH" NEVER SAID THEY ONLY RETURN FOR STORE CREDIT. For a $57.50 bill on food and a 10 pound dog that hates/craps/or throws up most everything I have previously bought I would have been out the door empty handed had I been told those words either time I asked. I will stay with Petsmart/Petco or Amazon that guarantee an unconditional 30 day return. The owner, Rachel, would not listen to me. She was more concerned that my voice was loud over the phone than helping resolve the problem of an employee that did not disclose the full truth. She said "if I give your money back I'll have to do it for everyone". She said "the receipt says receipts are needed for store credit or exchange." Number one...you have already been charged by the time you see the receipt. Number 2, who the hell LOOKS at the receipt after the fact. By then you have already charged it and now you still can't return except for credit. You expect the damn employee to tell you the truth when you ask them point blank TWICE. And one time "Ch' was lying to me looking right into my eyeballs. OK it wasn't a full lie, but it was a half truth omitting the most important part. "Ch" lied to her owner, Rachel, saying she informed me of returning only for store credit to protect her job I'm sure...and I got screwed with having to accept a store credit when there may not be anything I can purchase there in the future. My dog has been on home made chicken and rice for two years. I already have plenty of personalized service dog vests and leashes. He doesn't play with store bought toys preferring a sock at home. I have had a previous heart attack and now Rachel and "Ch" her lying employee have stressed me out so much I'm taking myself to the ER as soon as this posts. In case this is a heart attack and I don't return I wanted this review in place so other people will know you can't trust the Summerlin store. Rachel should have done the right thing and returned my money back to the credit card. I was a great customer for Rachel the first two years I lived here buying many products when I had much easier to purchase for cats at that time. Other than the gift card that I may or may not use in the future I will never return to your stores or suggest you to anyone again. I feel like I was totally scammed.

adorable store! i love all the little treats, toys, accesseries, beds and more that the have in there! great costumer service too! my dog, holly, loves it too! the only problem is that it is a tad bit on the expencive side but other then that i love it!

Was not at all happy with the service. Have been to other groomers and they do not compare. Not recommended for any dog.