Bead Haven Las Vegas

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CLOSED NOW - Opens at 10:00am

As others say, the shop owner, an older woman, is extremely rude. For example, I wanted to know what some beads looked like without the bright pink string they were on, and her response was, “How do I know? I don’t take them off the string!” with any attitude of angry offense. I’ll come here only as a last resort.

VERY RUDE!! Not only were they not helpful, but were very rude when we didn't know how their "system" working for sorting beads according to pricing-which is way to high by the way-and they made sure to keep a keen eye on us from the back of the store while we shopped to make sure we didn't steal anything. They surely don't want to come out to help you find what you need, only to make sure you sort things right and don't steal. It sucks there are no other bead stores on the west side of town!

These employees need to go to business class to learn customer service. They apparently don't want repeat customers, because they are rude. The merchandise is average, but overpriced and limited. I won't go back.

I only go in there if it's a last resort. I have a friend who had a bead business and they did everything possible to find out where she was purchasing her beads from. They watch me everytime I go in. I think it's funny so I try and look suspicious. Lol. But they are rude and they don't help you at all. I asked for some help and all they did was point in the direction for me to look. I can't wait until the economy comes back my friend will be re establishing her business.

A disgrace to small business owners! I am aware of how hard it is to compete with big box stores as a small business owner. So, I make every effort to “shop local”. -As the campaign says to. I want to support my neighbors that are fighting the good fight against the man, or Sam (WalMart). HOWEVER, when you are treated badly, over charged and/or ignored in a locally owned business, it makes it very difficult to accept the few extra dollars you will be spending for your goods or services. This store is one of the biggest disappointments of the West side. Bead Haven in on Lake Mead just West of Buffalo on the North side of the street, which is roughly 3 miles from my house. I have shopped there between 6-8 times in last couple of years. I usually head there if I have a special project I want an eye catching piece for and thusly can justify the extra cost, or when I get my oil changed just down the street. I wish I were exaggerating when I say that EVERY time I have been in there, I have been treated poorly. Each time I have shopped, the woman that owns the store, with her sister, has rolled her eyes, sighed when spoken to & taken a sour tone with me.

The last 2 visits were the worst. In mid to late March I was in and spent my usual $40 or so in beads, and as the woman was bagging my purchase, one of the beads dropped, broke in half & she charged me for it anyway…$4! –For the broken bead!

Last week I found myself in there again, due to my oil change, and was wandering around. Asked a couple of questions about the pricing on some of the chains I was planning to purchase, and got the usual rude responses; when an older lady, she had recognized as a long time customer there requested some beads to string her eyeglasses on. She flatly told the woman she “couldn’t pay her enough to string beads for her”. The woman said it had been done for her before & seemed disappointed. As she shopped closer to where I was standing, I offered to string the beads for her, if she bought the beads. This is when the shop owner flew off the handle. She accused me of trying to solicit business while I was in HER shop & that I was never to return to her store. I was shocked, and calmly explained I was simply offering to do this as a favor to a neighbor & that I had asked the woman to purchase the beads from her store & was never going to charge to do this. To which she replied: who does that? I don’t believe you! –All of which she shouted from across the store. So I left, never to return again. I am disgusted that the owner of a local business feels she can treat her customers in such a way.

I agree with the other reviewers. RUDE employees and high prices. We brought in a few beads we were trying to match and an employee was insinuating that we were trying to steal something. Funny, because we were looking at beads in their clearance bin. I would assume anyone trying to steal his beads would be in the high priced section. I'll never go back.

I have never been wso insulted in my life. the owner of this company is very rude and does not like people.