Retail chain with a variety of signature home furniture, decor accessories & mattresses.

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Reviews

PT
Perks 4 T.

12/16/2018

Provided by YP.com

Don't buy it from the MLK location!!!! Do your research by reviewing the comments on this page, the Better Business Bureau, and Yelp

I've been a long-standing customer of Ashley Furniture. And, I've never encountered a level of unprofessionalism and and lack of customer service as I have with this group, especially RODNEY BARNES.

Read the comments on this page and Yelp regarding Ashley Furniture's deceptive customer service and lack of quality improvement.

I'm still going through issues with furniture that is sitting in the warehouse at the MLK location.

LJ
Lynn J.

10/06/2014

Provided by YP.com

OMG! If I could give this company a -0, I would. I bought a sofa on 9/10/14 to be delivered on 9/30/14, then 10/3/14, ten 10/7/14 and now they say, "they don't know." They take your money, but delivery is another story. My case was that "their server was down" Unfortunately, I didn't look at any reviews before purchasing. They seem to ALWAYS have delivery problems. I would NEVER NEVER NEVER BUY FROM ASHLEY FURNITURE - no matter what store. Mr. M. Jedlowski better revamp his customer service center and the delivery departments before he ends up going OUT OF BUSINESS! I paid with my debit card and the money was taken out of my account by the time I got to my car. To get my money back I have to wait 3 to 5 business days. Hmmmm
Do yourself a favor DO NOT BUY FROM ASHLEY FURNITURE!

MR
Mike R.

12/17/2017

Provided by YP.com

Patrice was the associate who was with us and she was so very helpful and kind. She assisted us in purchasing out beautiful sofa and coffee table. Thanks to her we were able to save so much money and got a great warranty as well. As a counsumer is a great experience when finding such a refreshing and experienced employee to assist us. Thanks

SH
Sheena H.

03/01/2017

Provided by YP.com

Jason Lee is the bomb !!!! Takes care of us every time we go to Ashley . I won't go anywhere else :)

MC
Mikael C.

09/03/2017

Provided by YP.com

We bought our first home and we got everything from Ashleys, Martin Luther King Las Vegas! Our 2 daughters picked their bedroom furniture and Ashleys have a great selection that suited their discriminating tastes. My daughter Raine got her all white bedroom ensemble and Nikka got her bling furnitures as well! Patrice, our Sales Specialist was so warm and very accomodating. She knows everyone by our first names. We worked with her for almost a month, updating her with the status of our mortgage processing. She is one of a kind! Thank you also to Johannah, her Sales Manager, for making sure that everything will go smoothly- even up to the after-sales service.

JW
Joe W.

06/18/2017

Provided by YP.com

Awesome service when me and my girlfriend visited! Mayra and Johanna helped us out a lot in making our selections and creating the perfect set for our new home!

DS
Donald n jacqueline S.

06/10/2017

Provided by YP.com

Great service with an excellent selection, of great products. Great 4th of July deal! Thanks Angus!

JS
Jacqueline S.

06/10/2017

Provided by YP.com

Excellent customer service, experienced at product knowledge, very patience with kids even took the time to let me lea ve go feed my kids and come back. Will come again must always deal with Angus.

OG
Osh G.

05/08/2017

Provided by YP.com

The staff especially Lea is very helpful, patient and accommodating! I really felt the sincerity in giving excellent customer service and of course the high quality of their great selections! I highly recommend this store!

CC
Craig C.

04/30/2017

Provided by YP.com

Have done business here multiple times and the experience is always stellar. Great selection, great service and excellent financing options.

CS
Cliff S.

04/24/2017

Provided by YP.com

Our first experience with Ashley Home Store was an amazing success. We were greeted with a huge smile and "Welcome" at the front door by Lubna Alyousef, a knowledgeable and very personable professional. We explained to Lubna what we were looking for and she took us right to an area which contained two real possibilities. Throughout our time together (we spent about 45 minutes in the Store) , Lubna was attentive, a great listener to our issues and desires and never pressured us to make a rushed decision. In fact, she suggested that we "take our time" and that she would be available "every step of the way". In short, thank you Ashely Stores, for not only having outstanding quality products at amazingly affordable prices, but for employing such a dedicated professional staff, including Lubna Alyousef, whose commitment to excellent customer service is "second to none." An informative and very enjoyable visit! We highly recommend both Ashley Home Store and their expert professional Lubna Alyousef to all. Cliff and Gail

CB
Cynthia B.

04/15/2017

Provided by YP.com

Brittany was awesome!! Best customer service, she let us shop comfortably but was close enough to answer all of our questions.

OV
Onesimo V.

04/07/2017

Provided by YP.com

I had a wonderful experienceat Ashley's. My wife and I went to go get a set of sofas. From the moment we went inside we were greeted by Rodney. He showed us different sets and was never pushy about us buying anything. He would give us our space when it came time to deciding what we wanted. We went and got exactly what we wanted for a great price thanks to his help.

JC
John C.

03/27/2017

Provided by YP.com

Good selection. The staff was very patient and accommodating. We can't wait to receive our new furniture!

MH
M H.

03/15/2017

Provided by YP.com

My husband and I went to Ashley furniture and enjoyed our experience tremendously. The store is absolutely gorgeous, fun, inviting, and all decked out- what a fun experience! We worked with a young lady named Johannah who was excellent professional, extremely knowledgeable, and helpful. We ended up getting two major pieces of furniture for our new home and love them!

DL
Don L.

10/02/2016

Provided by YP.com

it as a bad time we bought the couch it had no legs and the wouldnt me load it they wants 125 oo dollars to deliver it I will never go to Ashley again there loaders a gain

B
barbj.

04/16/2012

Provided by YP.com
Watch out you might be missing...

Watch out you might be missing parts you did know you need unti l you go and put the furniture together.

Bought and picked up a couch and it was missing 8 screws to screw in the feet on the bottom of the couch. Called Ashley furniture and they were NO HELP AT ALL! I had to go to Lowes to get the screws to complete the couch, so we could sit on it. BAD BUSINESS!!!! It also looks as though the couch was a floor model or a return because some of the screws that were there were all over the place, some screw in some on the feet. It's was like someone had put half the couch together?? Big mess for 8 screws I DO NOT RECOMMEND!!!! One star only because I can't give zero!

D
daniel.kimble

05/03/2009

Provided by YP.com
Great Job

To comment on the only review posted by nattebratster1. Are you serious. You think its ok to order anything you want and just because you didn't plan ahead for certain items you purchased other people are to blame. This is company polices across the board. Its people like you bring bad reviews to companies that do business and are not going out of business. Think about it you waste not only the companys time but everyone that read your review you have wasted there time by not thinking about what you needed, wanted, and could fit in your home. They don't live at your house and this company probably offers a design plan for your home. I have just started to work with Askley Furniture and they have been great so far with working with my needs. Very professional in my opion. Its a shame some people can't look at there home before ordering.

N
natthebratster1

08/16/2008

Provided by YP.com
Don't waste your time!!

While Ashley has some beautiful pieces at reasonable prices, they have a crafty scheme for gougeing customers for extra cash. They will charge you a 30% "restocking fee" if you decide after 48 hrs that you cant use the piece/s you ordered. While I understand that they don't want to refund your money, they still charge this ridiculous "fine" even if you want to exchange your item/s for other merchandise that you'd be willing to pay more money for. Ashley has permanentley lost repeat business with us.

More Business Info

Hours
Regular Hours
Mon - Sun:
Extra Phones

Phone: 702-643-9500

Services/Products
Furniture, Room Décor, Rugs, Lighting, Mattresses & Bedding
Neighborhood
Rancho Oakey
Categories
Patio & Outdoor Furniture, Furniture Stores, Mattresses
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