Ashley HomeStore

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OPEN NOW - Closes at 9:00pm

John, my sales associate was amazing!! He was knowledgeable, friendly, patient and exceeded our expectations!! He definitely deserves a raise / manager position!

Very informative, understood my priorities,made sure I understood details, explained when I would be receiving my purchase.

They took the same to show us what they had available and worked with us. I would definately recommend.

MY SALES REP JASMINE WAS VERY HELPFUL SHE HELP ME WITH EVERYTHING AND SHE ANSWERED ALL MY QUESTIONS HAVEN'T RECEIVED SUCH WONDERFUL CUSTOMER SERVICE IN A LONG TIME IT'S REFRESHING TO KNOW IT'S STILL EXISTS.

Cd the manager and Michael the sales person helps us so much with everything we need . I will definitely will go again to this store . Thanks guys

We came in needing to furnish our entire apartment and Renee was able to help us find us everything we needed while maintaining our budget. She gave us all the time we needed browsing and was there to answer any questions we had. Definitely satisfied with our experience shopping for furniture for our first home !

Rachael & Ranga were wonderful!! They helped us find the perfect furniture for our new home and made the process super easy.

Re'nee was very helpful ! I was able to get a great deal on a Mattress with a adjustable base. I will definitely go back to her when I remodel my living room.

Thank you Esther for such amazing service, while shopping at Ashely's. Esther was very patient with my husband and I ,she took the time to guide us through step by step to ensure that we were happy with the choices we made. Our items were delivered as scheduled on delivery date.As we lay back and relax in our wonderful living room set, we would like to say thank you Esther once again for a remarkable job well done!!!!!!

This store is amazing. They have great pricing and the staff is very helpful. I would recommend Ashley Summerlin.

From the moment I walked into the Summerlin store, I felt right at home. The salesperson Danielle was warm, friendly, courteous, and inviting. She escorted me to the items I was seeking, was very knowledgeable regarding the items location, price, and quality I was looking for. She informed me of current sales, had knowledge of the financing I sought, and walked me through the process with patience and a smile. Her customer service and interpersonal skills were exceptional!! I truly don't expect to see her as a salesperson too long at the store because this is one lady that I guarantee will excel to management. She is an asset to the company.

The variety and quality of the furniture selection was very satisfactory. In this visit I purchase a leather living room set and bedroom set for my mother. Next time I will purchase for my home. I already have my eye on my next purchase:) THANKS DANIELLE for being so awesome!

Worst furniture buying experience ever. Bought a sectional several weeks ago. One week after purchasing, I received a call from my salesperson informing me that the sectional had been discontinued, but they would be happy to sell me the floor model in consolation. Unfortunately, the floor model configuration (right-sided chaise) would not work with my family room layout (I ordered a left-sided chaise). I kindly asked the salesperson to cancel the order and refund my credit card. She stated she could not refund my monies unless I physically returned to the store.



WHAT?? Ashley sold me a discontinued product; now they want to make it as inconvenient as possible for me to obtain my funds back??? I questioned this tactic (I suspect they only wanted me to return to the store to sell me a replacement product), but even after "checking with the manager," my salesperson assured me that I must return to the store for a refund. Now, I'm beginning to get a little irritated.



This could have been so easy, Ashley---you could have just reversed the charge and credited my card, and we both would have walked away happy. Why was that so difficult??



I even contacted the corporate office in Wisconsin, but they were completely indifferent to my plight. In all likelihood, I probably would have returned to your store on my own to start the search again for living room furniture. But now, after clearly showing your disrespect for the customer experience (which appears to infiltrate all levels of your business, from the head office down to your independently owned & operated franchises), you've lost a customer for life. Poor way of doing business.



I have turned the matter over to my credit card company as a chargeback.



Never again, Ashley.