Apple Town Square

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OPEN NOW - Closes at 9:00pm

Of the time I have had terrible service, this has to rate up in my top 3. and maybe the top when it comes to service by a Manager (Christain). So after spending 2k plus with lots of extras, they made the sale and dropped the ball after that. While I know it is busy during the holidays however this is no excuse for the actions of a manger who tries to lecture a customer on how to act when the customer has no idea how to work the item at all and is frustrated after spending a great amount of money. I was very upset on this that when I got home. I made up my mind to return the items as I do not need this kind of service every time I go there while he is working there. My wife changed my mind as both her and mine were Christmas gifts. My wife's phone (Iphone X) and went back to exchange for a new one. Guess who she ran into to get this resolved. You guessed it. Christian the Manager. My wife did not know he was one at that time and when she walked in the store she asked to speak with a manager. Christian the Manager pointed to somewhere else like he was not one. I guess he does not want to work either. In short, when Christian the Manager got involved, my wife would not have it and so, she called me and after only having the phones 4 days, "SHE" said we are returning the phones. Christian the Manager could care less. Which is fine because we do not have to deal with this young person. I spoke with the Senior manager which Christian said there was none, (oh, just so you know, He lies to fit the situation the example saying there was no one in charge.) and told him I would be contacting Corp office on this matter. So, if you run into Christian the manager, I would ask for someone else. He is not there to work for apple, he is there to chase away customers. The moral of the story is we found the worm in the apple. I am sure you know his name now. If there is anyone who wishes to challenge my review to include Christian, I am more than happen to meet up with you.

The apple store in town square is absolutely great! All the employees there are very nice and they always tell you what's happening next with apple I recommend this store to anybody ! Keep it up Steve Jobs!