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Reviews

JH
Jj H.

12/02/2017

Provided by YP.com

The unwillingness to help people at this store does not reflect well on Apple. I brought my iPhone6 in for a Genius Bar appt. The screen was unresponsive. Touching the screen yielded no response from the phone. They ran all their diagnostics and the phone passed every hardware test. They restored the phone to new ( a process i told them I had tried less than 24 hours earlier...). Same issue. Their final answer?..."I guess it's time to buy a new phone". They had no interest in helping me fix the phone, which was functioning perfectly fine until the ios 11 update...They simply blamed Apple for releasing an operating system that "wasn't optimized" for an iPhone6. The manager, Josh Jordan, shrugged his shoulders and agreed with his employee that Apple was to blame and they could not help me. Wow.

More Business Info

Hours
Regular Hours
Mon - Thu:
Fri - Sat:
Sun:
Extra Phones

TollFree: 800-538-9696

Services/Products
  • Home Theater Systems
  • Phone Equipment
Brands
Apple, mac
Payment method
all major credit cards, check, company card, debit, amex, cash, discover, master card, visa
Neighborhood
The Strip
AKA

Apple Retail Store

Apple Store, The Forum Shops

Apple The Forum Shops

Categories
Consumer Electronics, Computer & Equipment Dealers, Computers & Computer Equipment-Service & Repair
Other Information

Parking: Garage

Bike Parking: Yes

Wheelchair Accessible: Yes

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