Chapel Hill Memorial Gardens

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CLOSED NOW - Opens at 9:00am

On May 8th 2016 I went to place flowers at the grave site of my Mother Janice Peet. The headstone had muddy tire tracks across it, the vase was full of mud and water, the bronze vase and headstone both had deep gouges in them. I was very upset and went to the office to notify them. I explained to Derek Fisher Palmer Assistant Manager that it appeared when they dug a fresh grave near my mother they drove across her stone and did some damage. Instead of apologizing and assuring me it would be fixed, he argued with me over how the damage could have happened. Eventually he acknowledged they contract all grave digging & landscaping out. He said the contractors who perform theses tasks are likely to have damaged it and a repair would be made. No time frame given. I return a month later, still not fixed. I speak to someone else about the issue, Derek is on the phone and proceeds to shout to me from his office that it will take a month and a half. I fill out a second request for repair and leave contact info. I return again, no repairs are made, Derek argues with me again and tells me he has no idea how long it will take. I ask why he never calls to keep me in the loop on what is happening, he tells me he does not need to contact me. My grandfather goes and notices the vase is gone. Derek tells him it has been stolen. I go in to see what is happening with "stolen vase" Derek says it is out for repair. I ask why he told my grandfather it had been stolen, his response was he assumed it had been because it is valuable, but he never looks anything up. I voice to him my frustration with his service and lack of communication. He assures me it will be repaired/replaced by mid September. It is now 11/8/16, 5 months later, not repaired/replaced. Never have I received any phone calls explaining what is going on with the repair. I truly feel like once Chapel Hill Memorial Gardens gets paid they no longer care about your business.