The Mediterranean

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My family has been a long time loyal customer to Mediterranean on 33 for years but after our experience today we will never be back. I have never experienced a more rude & unprofessional management staff in my life!! They should truly be ashamed of the way they treated us today!!!! We went in to grab a quick lunch as we often do there. We were the only people in the place when we first went in. The waitress (very nice but clearly new) took our drink order, brought us our drinks, and never returned to take our food order because she went to wait on other tables. 15 minuets later I had to flag down another waitress to ask if we could order because we were on a time crunch as most people are at lunch (we had just over an hour to eat). When our food finally came the meat in our gyros was ice cold, like straight out to of the fridge, not cooked cold. We sent them back and waited for new ones. Because it took so long we had to tell them to only replace one because 2 of us had to leave right then in order to make an apt time (we had been there for well over an hour at this point). When we received the bill they charged us for the meal we never got. When we of course asked them to remove the meal we did not get the manager actually started a huge argument with us and accused us of lying stating that we did get both replacement meals. We did NOT get 2 replacement gyros we only received one and the other family member left without eating lunch because of this places screw up!!! We were very polite about the all of the screw ups today and yet were treated horrible by the management staff. I blame the management for all the issues there today because the waitress had clearly not been properly trained and no one from management was helping her. Not one time did we receive an apology from the management. We will not be returning to Mediterranean again nor will we be recommending this place to anyone ever again!!!