LB Shoe Repair

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CLOSED NOW - Opens atTomorrow 10:00am

BEFORE YOU TAKE YOUR EXPENSIVE BOOTS HERE HEED THIS WARNING!

If you have an expectation of pride in work and ethical customer treatment steer clear from this cobbler. I took my $300+ Frye boots here for a simple heel replacement. One would think a heel replacement is an easy and harmless task. I have some distressed boots and should have asked that the side of the soles were not to be reconditioned. I could get over that but the bigger issue came when there was a black mark on the boot the same color as the "ink" or whatever they use to mark the edge of the sole. Brian proceeds to tell me that it was like that when it came in and denies any wrong doing. I wear these shoes every day and would have noticed a giant black mark on the side of the boot. He proceeds to go in the back and rub on the mark with some sort of cleaner. Gives it back to me and said, its just polish it will be fine when it dries. I head outside and can see that not only is the black mark there but he has now ruined the finish on the leather also. I proceed to go in and he says "what do you want me to do about it". No offer for a discount, no offer for a refund. I was simply offered an offensive claim that he did not do it and that he was going to do nothing about it. I even had to hold his hand and ask him for an apology... and they are free! Clearly there is no concern about satisfying your customers or pride in your work our you would have admitted to your mistake. I would not trust this guy with my worst pair of shoes to do the right thing in the event that something goes wrong. If you are fine with them damaging your shoes then take the risk. I will definitely tell others to steer clear from here.

PROTECT YOURSELF TAKE PICTURES OF YOUR SHOES IN THE STORE BEFORE! You cannot trust this store.