Office Equipment Outlet

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Though OEO offers the best price in toner for our Xerox machines that I can find, I am continuously frustrated with the level of customer service and field technician service. It seems that every time we need maintenance on our machines, I'm lucky to get any kind of definite answer as to when the technician will be coming.



And even when the tech is scheduled, I can honestly say he has never been on time. There have been a couple of times when he has come a few minutes before closing time. And EVERY time he has come, it is always in the afternoon, though I've requested morning service since he is often so late in the afternoon that we are staying past our business hours.



I'm pretty sure they only have two technicians, and I can understand that our company is small and perhaps lower on their priority list, but we seem to constantly be waiting on them when our machines are down. And that's IF they even come, there have been times they say they're coming and have failed to show up at all until I hound the customer service people.



The technician that comes does not speak very good English and seems to have a social anxiety disorder because he avoids talking to anyone about what the issue is. Often, he will "fix" the machine and leave before even touching base with someone, choosing someone who doesn't know about the issue to sign off on the invoice instead of explaining what work was done and what work is still needed. This leaves us clueless until we get the priced invoice in the mail or notice that the machine is still not working and we have to call again to get half-answers.



They are the opposite of proactive when it comes to issues. I've been told so many times "Let me find out and I'll call you back" and then no one ever calls me back.



And forget about talking to a supervisor or anyone who knows what's going on. OEO is a small company from what I can gather, but the owner is never available and the people you can talk to have no authority or control over anything.



Honestly, if it wasn't for the fact that their toner prices are the lowest I can find, I would completely avoid using this company.