CHRISTUS St. Patrick Hospital

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Best hospital I have had to use

This hospital has been my first choice for years until now! My 6 year old had her tonsils and adenoids removed. First of all the nurses did not give a darn what was going on with my child they did not check her vitals one time in the 5 hours she was in recovery. We would push the nurses button ad wait 30-40mins for a nurse to arrive with an attitude. We couldn't even get our locked bathroom door unlocked in time before my child wet her pants. She had blood back out I her IV all the way up the tube and they never flushed it. Second, there was construction going on the floor above us and we of course were right under it. We could hear nothing but banging and sawing and more banging it scared my child thinking monsters were in the ceiling! I finally made them discharge us and told them I could do better at home or I would take her to woman's and children's hospital. I will NEVER return here even if I'm about to die!

Well, here I am on D Day. Today 2/24/12 I am scheduled for my same day surgery. Been here and done this before. Not a lot of high expectations. Boy, was I wrong. My first contact was with the receptionist at the desk, who was very pleasant and had a great demeanor fot that early in the morning. Then Charlotte introduced herself to me. Although she conducted her business very professionally, she could have very easily been someone I felt I have known for several years. She made me and my family feel very comfortable and at ease. I immediately felt a whole lot more at ease. The good experience continued with the appearences of Karen and Jessica. EVERYONE who I came into contact before I went into surgery were excellent in making me feel that they genuinely cared about MY well being. I know they were doing their job but each took that extra step, which patients like myself really appreciate. They all really seemed to be caring people who enjoyed what they were doing. So from the bottom of my heart I want to say "Thank You" to the personnel from the same day surgery staff that took special care of me that day. R. Cossey