Brown's Furniture Showplace

Write a Review337-988-6465

CLOSED NOW - Opens at 9:00am

Best Purchase and Quality Merchandise.

we purchased of 18,000 for our new house and

everything went very smooth. I guess nobody

will post good veviews, just overblown bad reviews!

DON'T WASTE YOUR MONEY AN TIME!



Never Never purchase from this place i had broken mirror, two broken drawers, missing hardware,scratches. It has now been a month since i reported these problems still no new parts not to mention they are so unprofessional i have to call them for updates because they don't call us. i am so disgusted with them i wish they would come get their trash out my house.

3330 Johnston StLafayette, LA 705031-337-988-6465https://plus.google.com/118326686492542148726/about?gl=us&hl=enhttp://www.brownsfurnitureonline.com/Bedroom Furniture Store, Furniture Store, Office Furniture StoreOpen since 1939, we are proud to offer quality living, dining and bedroom furniture. Our goal is always a satisfied customer, so stop by today to find the perfect piece for your home or business.Monday-Friday: 9:00 AM to 8:00 PMSaturday: 9:00 AM to 6:00 PMSunday: 12:00 PM to 6:00 PM

All around horrible place. Over priced, shady sales associates, and even worse management. I purchased 7000 dollars worth of bedroom furniture I was told was"high end" to later discover that it was compressed wood made in china. The delivery guys broke the bed when assembling it, which was not replaced. A year later I purchased an additional night stand ( after relocating to houston I discovered no one in Texas sells this cheap name brand I over paid for). When I purchased the night stand it came boxed up; when I got home 4 hours later and unpacked it the night stand doesn't match the furniture. After the 10th phone call to speak to the manager he told me to bring it back for store credit and didnt even offer to find one that would match.... Never again... Lafayette has too many quality furniture stores for this place to even be in business.

My husband and I ordered a sectional July 4th. We were told we would receive it in 30 days. It is now 60 days later and we still have not received and they can't tell us where it is. Not only that, within those 60 days they would just keep telling us that they would look into it and then call us and we never got a call back. We called 4 times and always got the same answer. We finally went in to actually speak with the manager and at this point wanting an inconvenience discount of some sort and once again they said they would look into it and call us. 1 week later, still no call. Today I went in once again to speak to the manager and he said that he would have to speak to the owner about a discount. I then asked about the fact that we paid for the sectional with our credit card and haven't paid the balance off yet because we don't have the item yet so we are accruing interest and to maybe see if we can finance with them instead and he said he would have to ask. He walked out the office to apparently go get the owner (Jasper). Jasper came into speak with us and approached us very aggressively. He said there was absolutely nothing he could do. He proceeded to tell us that our salesperson no longer works for them and that the salesperson fed us the wrong time limit on when we would receive the sectional. He could not give us an inconvenience discount nor waive the shipping fee saying that the shipping fee was because it was coming from another warehouse. I made the point that no matter whether we ordered the sectional or bought the floor model there would still be a shipping fee to deliver to our house. He then acted like he was fed up with the conversation and said he would waive the shipping fee. Once again I cannot stress enough how aggressive he was with us. He kept threatening that if we decided to cancel our order that there would be a 25% restocking fee. (Of an item that we nor they have by the way.) At this point we still have no information on where our sectional is or when we will be getting it. Worst customer service experience I have ever had with any company I have ever had to deal with.

I've made a purchase there in '09 and was satisfied with the service and the great deal i was given so I went back and this time it was a different manager I explain what I wanted and ask him what kind of deal they had today he started preaching about the quality but I explain other stores have good quality and deals so he offered pennies I said well I will look around and he ask where i told him and stood up and told me then that's where u need to go and turned around and walk away I politely said thanks I will he very rude and ugly I went to another store and spent 3500 on what I was looking for and was given a too good to past great deal. I will never step foot in that store again they completely lost my business. I have made purchases from Browns at other surrounding stores since 1985 and was never ever treated like that before!

i purchased over 15,000.00 of furniture. they even sent in their interior decorator. my house looks awesome, and the were 3 grand cheaper than anyone else. we went to 5 other places and the staff and service cant be beat

I bought over $6000 worth of furniture there and although the majority of it was delivered that day to my great pleasure, the dining room table I ordered was never (this is over 4 weeks later) delivered. I was told that my table was backordered and it would be about two weeks. Two weeks later I go in to ask about it. They inform me it would be another untold ammount of time before getting the table but I would be given a loaner until then. I waited over a week and no word from them. Here I am over 4 weeks later and I'm still being promised a loaner table but there's no sign of it. I am more than disappointed. They did offer me a different table but I don't want any other table they have. This one is perfect for my home. I really hope that in the next week I will get a loaner table at the least. If not I will be contacting the better business bureau.