Purity Vapor

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OPEN NOW - Closes at 8:00pm

Great products, great employees, HORRIBLE management/ownership. While changing the coil on my 2 week old Baby Beast, they accidentally destroyed it so that the ventilation holes were jammed shut. Instead of offering to replace it or even give a GOOD discount, owner offered me 5 off of a new one, expecting me to pay 30, then had attitude when I questioned him regarding the decision. The young lady who damaged my tank felt terrible and kept apologizing. It was NOT her fault! Things happen and her customer service was outstanding! My issue is with management and how they respond to customer issues. I left and went 5 minutes from there to another shop where I paid 29.95 for a new tank WITHOUT a discount! Purity's handling of this situation was insulting and, while the owner clearly doesn't care, they've lost a customer. I'll also inform my other vaping friends. It's sad because I was looking forward to trying out their new bar.

This store had everything I was looking for and then some. They have a great line of house e-liquid and an informative, helpful staff.