Galleria Salon & Day Spa
1 Pleasant St, Laconia, NH 03246
Reviews
02/15/2015
Provided by YPmobileThe Salon is gorgeous! All the girls are super friendly and welcoming :) I've been going there for quite some time and I have always enjoyed every second there. Danielle does my hair. She is a sweetheart and makes me feel like she focus' only on me and let's me do the talking. I live this place and I always tell my friends about it when they asks who does such a good job on my hair. 5 stars ladies!!!
12/22/2007
Provided by YP.comI unfortunately had two bad experiences at this location. I first visited this salon to have my hair colored. When I first walked into the salon the first thing I noticed was a group of employees eating out in the open. I was told it was a very nice salon, so to say the least, I was not expecting to see employees 'hanging out' and eating in the lobby. When my stylist greeted me, she still had the banana she was eating for lunch in her hand. During the time I was having my hair colored my stylist continually talked about her boyfriend and daughter. I went to the salon as a retreat to relax but how do you tell your stylist to please stop talking about herself?
Twice during the service she called me by the wrong name and again when she was billing me for my color and the woman at the register had to correct her and tell her my correct name. I did not think it would be fair to not give the salon a second chance so I did return when my husband allowed me to splurge and have a massage. I was brought to a very nice waiting area, however, my previous stylist who colored my hair was also sitting in the waiting area talking on the phone and reading a magazine. The girl that was going to be giving me my massage was on her cell phone and when I was sat she quickly closed herself in her room and did not come out for me until she was finished with her phone call. My massage did feel great but all I could smell was cigarette smoke. It was very unfortunate because I did give the salon a fair chance but I do not feel I should spend my hard earned money on such bad experiences.
Those of us who form the Galleria team wish to extend our heartfelt apology to you for the incident which occurred recently in our salon. Since we are highly trained professionals dedicated to providing all of our clients with the very best products and services available, we are asking for your forgiveness for any miscommunication which may have occurred on our part which resulted in your disappointment. Our policy here at The Galleria is to continue to provide whatever services or corrections are necessary, at no additional charge, in order to provide you with a level of satisfaction that will enable you to again place your trust in us. Please allow us the opportunity to work with you toward a satisfactory resolution of this difficult situation. We look forward to hearing from you. Sincerely, The Galleria Team
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon Closed Tue - Thu: Fri - Sat: Sun Closed - Payment method
- check, debit
- AKA
The Galleria Salon
The Galleria Salon & Day Spa
- Other Links
- Categories
- Beauty Salons, Cosmetologists, Day Spas, Hair Removal, Hair Stylists, Make-Up Artists
- Other Information
Specialties: Perms, Curly Hair, Coloring, Kids' Hair
Parking: Garage, Free
Wheelchair Accessible: Yes
By Appointment Only: No