Greentree Tire & Auto

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We had been going to Greentree for 3 years and I was never very impressed with their service, but just never felt like searching for another mechanic as they had come recommended to us. Back in April I took my car in because it wasn't functioning correctly. They looked it over and found what they thought was the problem and fixed it. As I was driving home the check engine light came on in my car. I called and was thoroughly unimpressed with the response I received. I brought it back and found it was the catalytic converter. They were going to charge me an obscene amount of money to fix it so I let it be. Fast forward to October my car was acting up again so out of necessity to get it fixed I hesitantly brought it into Greentree, figuring I'd give them another try. I specifically asked the mechanic via email, written letter, and over the phone to THOROUGHLY check my car. I received a report that I would need about $3000 worth of work done. I asked him if he would go through each item with me so I could understand the enormous amount. He rudely agreed to do so and in an annoyed tone walked me through the problems. I specifically asked him if he thought it would be smart to put this money into the car or if I should just try to sell it now and see how much I could get out of it as I didn't want to dump $3000 into the car and wind up dumping another $1000 or more a few months down the line. He assured me they had thoroughly looked at the car and that it was worth spending the $3000. I wend ahead with the repair and 24 hours later as I was driving to work, guess what came on? The check engine light! I called Greentree and no surprise they took no responsibility for it and were angry at me for the light coming on saying it must have been something that came up since I picked it up 24 hours ago. I brought it in and they ran a test on it finding that it was the catalytic converters. The same problem that came up in April- had they checked that out in the "through" inspection they supposedly ran on my car? no, even through it was on their records. Their response? Oh we thought you had gotten it fixed by another mechanic. First off, the phone is not difficult to pick up and ask me about it. Second, you are my mechanic and have been for 3 years!! Incredibly frustrating experience. Very unprofessional, unaccommodating, un-through, lazy, and rude. I will not be recommending anyone nor going their myself any longer.

Unlike many auto repair shops, Greentree operates with unquestionable ethics. I've had several repairs done there, and have never had them try to sell me something I didn't need. And when new issues popped up after one repair, they fixed them free of charge, even though they were probably unrelated. Truly exceptional service!