Mueller Auto Center

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CLOSED NOW - Opens at 8:00am

Never before have I been so thoroughly screwed over by a business. I urge you to stay away. I went here for new tires, and after they had replaced the tires they told me I needed additional repairs, then once they had completed those repairs, they told me I needed more additional repairs, and then again, after those repairs, low and behold I again needed something more. In total it would cost me more than $3000 for all the repairs they claimed I needed. Plus, they replaced something, later telling me that it was a mistake and didn't need to be replaced, but they charged me for it anyway, saying "Everybody makes mistakes." Yes, everybody makes mistakes, but it is not your customers who should pay for those mistakes. I'm not even saying that they are lying about all of the repairs needed. I've made an appointment with a new mechanic and will find out then. My complaint is that, instead of telling me everything that was wrong initially, they gave it to me piece by piece, so by the time I found out about the next problem I was already on the hook financially for the first. If they had told me up front that I needed $3000 worth of repairs, I would have purchased a new vehicle. Instead, they told me I needed $600-a reasonable investment- then another $800-which, fine, I already spent $600, might as well finish the job. Then, when I'm already $1400 in, they tell me about the other $1000 dollars worth of repairs plus additional repairs I didn't even bother getting an estimate for. I am shocked and dismayed at the blatantly dishonest business practices this shop employs. Again, I urge you, stay away.

I ordered 4 new tires from tirerack.com and had them sent to Muellers to install. They contacted me shortly afterwords to confirm and the next day contacted us that the tires were in. We arranged to have them installed and my wife took the car over and everything went Great. I feel the pricing was very good on the service also. Thanks, Tim

I ordered tires and was not notified at all. I was not happy that they didn't tell me tires were in.