Touchstone Medical Imaging, LLC is a leading provider of diagnostic imaging services in the United States. Headquartered in Tennessee, with Regional offices in Texas, our facilities across the nation provide a wide range of imaging services in a comfortable, service-oriented, outpatient environment. The Touchstone philosophy is to bring together state of the art equipment, the most qualified radiologists in the community, and superior customer service for referring physicians, patients, and payors to provide the best in outpatient radiology. Our uncompromising commitment to patient care is provided in a warm, caring atmosphere, with a belief that quality diagnostic imaging and excellence in service results in cost effective medical care.
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Reviews

LC
La C.

01/07/2022

Provided by YP.com

Incredibly unprofessional and frankly medically irresponsible. I received an impersonal text Friday, midday, stating Fossil Creek was having problems with their imaging equipment and I should expect to be notified as to whether or not the facility would be able to see me Monday at my scheduled appointment.

Of course, I received no further communication.

I phoned Monday after the facility had been opened for over an hour and was informed that some of their systems were working and some were not, even the phone line I was calling on was not working correctly?

At that point, I canceled the appointment that I wasn't sure was still even scheduled.

If this had been an appointment for my nails to be done, or maybe a haircut, that type of customer service, while unacceptable, is sometimes the best that's offered.

Unfortunately, this appointment wasn't scheduled for fun.

On Friday, when Touchstone Imaging first decided there was a potential for canceling an appointment 3 days in advance, the only acceptable contact from these people would have been an actual human being providing their patient with options.

Not an informal phone message, and certainly not a text.

How dare Touchstone Imaging, Fossil Creek, be so casual and last minute with whether or not I receive the medical treatment I need!

SP
Sheryl P.

11/30/2017

Provided by YP.com

I have been going to Touchstone in Keller, Tx. for years for my mammograms (before it was even Touchstone) and never had any issues. Two weeks ago my husband had to get an MRI and so we chose Touchstone. We waited over an hour with the receptionist constantly telling us the technician was running behind. Ok, no problem. We understand that can happen. However, I just went in today for an MRI for myself and after waiting over an hour, was told the machine turned off for no reason. Folks, this is a scheduling issue! Once maybe no problem, but twice, a problem. I will no longer go here and will transfer all my records somewhere where I don't waste my time sitting.

RB
Roxanne B.

05/16/2016

Provided by YP.com

They were courteous and kind. They showed exceptional knowledge and professionalism. Also had good experience at Touchstone in Hurst, TX. I had a CT myelogram done and they made it as painless as they could. Highly recommend!

More Business Info

Hours
Regular Hours
Mon - Fri:
Extra Phones

Fax: 817-482-2050

Payment method
invoicing available, master card, visa, amex, cash, check, debit, discover
AKA

Touchstone Medical Imaging

Category
Medical Imaging Services
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