Wells Fargo Bank
567 S Mason Rd, Katy, TX 77450
Reviews
03/01/2014
Provided by YP.comI made 2 purchases that cleared my account and two weeks later they went thru again putting me in the negative. I went to the bank and talked to the branch manager Paula Shaw. I asked her how that happened and she gave me some bogus excuse about it being the vendors fault. I asked for a refund of the fees and she told me that because it was not bank error, she would not refund my money. I felt like I had gotten ripped off and Paula Shaw was very uncaring. Not to mention she was dressed very poorly and unprofessional. She looked more like the maintenance lady than the branch manager. She told me that I could talk to any manger that I wanted to but that she was not gonnna return my money. She allowed me to walk out of that bank unhappy and unsatisfied for 2 overdraft fees rather than do the right thing and take care of the customer. I have never returned to that branch again. Nor will I ever.. Paula Shaw gets zero stars!!!!
More Business Info
Together we'll go far
- Hours
- Regular Hours
Mon - Tue: Wed Closed Thu - Fri: Sat: Sun Closed - Extra Phones
TollFree: 800-869-3557
- Payment method
- check
- Location
- Mason Park Ctr
- Neighborhood
- Mason Park
- Associations
- FDIC
- Other Link
- Categories
- Banks, Commercial & Savings Banks, Loans
- Other Information
Parking: Lot, Free
Wheelchair Accessible: Yes