Topsy's Popcorn - Main

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I am so so disappointed with Topsy's Popcorn. They have taken what has been a family tradition during Christmas for years and simply ruined it.

Every year, I have ordered popcorn for my family. I order it in middle of November and have it shipped out two weeks before Christmas. Every year it is an expected and wonderful gift to all my family. This year Topsy's was having issues with their web-site when I went to place the order. No other shipping date other than "now" could not be entered. I called them and they said they were having issues with the web-site but to put the date I wanted the order shipped on the order and all would be fine. I did just that but two days later I received an email saying the packages had all been shipped. Keep in mind that this was 4 weeks before they should have been shipped. I called to stop the order and was told that it was to late. So after going back and forth with them trying to explain that I had ordered Christmas popcorn and not a week before Thanksgiving popcorn, Melissa ensured me that she would ship new packages out on December 5th. Somewhat relieved, I contacted all my family to tell them of the mix up and that they would be getting a second order in December. I waited until December 5th and called Topsy's to ensure orders were going out. I tried for over a week to get in touch with someone and every time I called the phone was busy. I truly called no less than 30 times. I sent two email's to them and got no response. Today I finally got in touch with Melissa and she now says she never would have told me that she would reship the packages. A complete lie. Her promise was the only reason at the time that I did not contact my credit card company to stop the charges. I explained that even on my order, it shows to ship the product on December 5th. Her response, this seems to have happened to a number of customers. She then asked if my family received the product. I said they received your mess up order but not their Christmas order. Her response "So they got popcorn. What's the issue?"

My grandmother use to go to Patsy's which was the start of Topsy's back in the 50's. My mother worked at Topsy's when she was in high school. Topsy's had been a family tradition in our family for over 60 years. We have probably spent over $25,000 on popcorn over that period of time. Because of this one situation and the lack of customer support from just a few bad employee's this tradition will be no longer.

I would really suggest looking somewhere else for holiday treats.