La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.

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Reviews

AW
Andrew W.

10/07/2018

Provided by YP.com

This was the first time in about 35 years that I bought a La-Z-Boy product. Visiting the store, I was impressed with the selection and the store. The young lady I worked with was pleasant and helpful. I'd initially intended to merely look what they had but ended up purchasing much more chair than I'd imagined but there was a sale (as there often is) and delivery was free. I had some specifics I wanted so I ordered a custom chair. The day before expected delivery, the store called and said the chair arrived damaged and they'd have to repair it. I wasn't in a rush so that was OK although I was a bit annoyed that they couldn't move a chair from Arkansas to KC without damaging it.
The two young men who delivered it were very courteous and attentive. As I began to enjoy the chair, I proceeded to cut off the tags and noticed no swatch of the leather. A few days later I stopped by the store to get a swatch and the fellow who helped me was totally clueless. After looking up my sale on their system, he went back into a room and soon emerged with a few swatches, none of which being the color I ordered. He said, "This is the best we have." What good are swatches unlike what I need? Duh? He then said I should call the customer service 800 number, which I did. I was shocked to find out that they wanted $10 for the swatch! I even told the rep I'd already purchased the product and needed a swatch for decorating purposes. They insisted on the $10. I then called the store and spoke with the woman from whom I'd purchased the chair. She said she'd get with her manager and call me back. That's been well over a month ago.
This is the first time I've ever purchased an upholstered item and not been provided a swatch, and worse, have the audacity to want to charge $10 for one after spending the better part of $2,000 for a chair. And then not following through on the issue.
I, for one, will never again purchase a La-Z-Boy product. To be so petty over a a swatch and make it such an onerous process is ludicrous. One nice thing about furniture is that there are plenty of good brands out there. I don't need La-Z-Boy and nor do you, but they need us. They've obviously not learned that simple business principle.

PC
Pete C.

01/18/2015

Provided by YP.com

Don't buy here go to Nebraska Furniture Mart - Don't fall for the 30% off sales here, still cheaper at NFM!

More Business Info

Hours
Regular Hours
Mon - Sat:
Sun:
Brands
La-Z-Boy
Payment method
amex, discover, master card, visa
Categories
Home Decor, Furniture Stores
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