The Terrace of Jacksonville

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OPEN NOW - Closes at 8:00pm

My mother came to this facility for short term rehab. She has gotten slow and sometimes no response when she's called for assistance or medication. Her injury has caused incontinence and we were told she would taken to the bathroom on a schedule, but this hasn't happened after being at The Terrace for over a week. Once when she called for assistance to go to the bathroom her CNA was rude and helped her as little as she possibly could. My mother told her she couldn't stand without assistance and the CNA told her she didn't care. After this my mother requested assistance from her wheelchair back to the bed and the CNA told her no and promptly left the room.