T-Mobile

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CLOSED NOW - Opens at 10:00am

I had the WORST experience every with a mobile phone company ever in almost 20 years!



I called the store in the "Town Center" in Jacksonville FL asking if they had the S5 in gold in stock and when's the best time to come in. The young lady stated that they are busy now and to give it about 15 minutes and that they do have it in stock.



I get there and speak to a different associate about upgrading to the S5 and how much the trade in would be. She takes a second and looks up the value and tells me that the total with upgrade was almost $90. I was fine with that and needed to back up everything before she swapped it. I transferred some things a gave it back to her. she then struggled removing the case from "Systm" for about a minute or so.



Once it was removed we removed the cards. There was a residue on the case and not the phone when given to her and all of the water stickers where still white. She then took some #s off the phone and placed the battery back in.



Once restarted the whole center was PURPLE! She then told me my phone is damaged. I replied "That's impossible! I was just using it and that wasn't their!". She then went in to the back room and supposedly the Manager told her "Theirs nothing they can do." (He never came out the back.). After that the other young lady in the room (announced her self as the Assistant Manager) asked me if I called earlier. I told her "Yes".



This is where it get's extremely CRAZY!

She then says that I asked about warranty and about broken screens! I had to take a deep breath because I never told/asked her about no such thing. Then was insinuating that I had come in with a broken phone and tried to pass it off. I then walked out the store and while outside it took me a little bit and called 611. After telling to CSR the situation he promptly to care of me by sending a replacement phone and to call after I send back the phone to remove the charge so the replacement.



I called today and now because of the representative in the store not taking responsibility and notating that I gave them a broken phone and that the phone inside had residue (It's funny that the sticker inside wasn't affected with the liquid (((LAIR!))))). Now I'm being charged phone the replacement phone and am trying to reach the Regional Manager and the store keeps calling asking why and I do not want to talk to them just their Regional!



I'm done with this company!!!!