O'Reilly Auto Parts

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CLOSED NOW - Opens at 7:30am

it seems every time I go here for parts they have to order them. service from some of the sales people is really lacking I don't know how they stay open. when I leave I usually have to go to another store to get the rest of what I need........ I am tired of leaving the store mad because of bad service from employees

As a Hospital Administrator, I am constantly educating my staff about proper Customer Service. Let me tell you, the staff of the O'Reilly Auto Parts Store in Mandarin, have their Customer Services skills perfected. I have never had more people willing to help me at one time as I did this morning. My husband is deployed, I have three children and I am a working mom. You can say I'm a little stressed sometimes. On my way to daycare this morning, a tire weight decided to lodge itself into my tire. My tire deflated quite fast. I called a neighbor who came and put my spare on. I thanked him and he left. As I pulled back onto the main road (I swear, I have the worst luck), my spare tire came off the rim. Now, I had a flat tire and a flat spare. As I drove 10 mph, on a rim, down a busy road in rush hour morning traffic, I was almost in tears and was clueless as to what to do. I pulled into the first place I could, which just so happened to be O'Reilly Auto Parts. I walked in the door, desperate. Within a minute of being there, their customer service skills had calmed me down, reassured me that it would all be ok and even had me laughing. Unfortunately, my tire was not an easy fix. They did everything they absolutely could, but considering they don't have the necessary tools for that kind of job, it was completely understandable. I had to take it somewhere else, but O'Reilly Auto Parts allowed me to leave my car in their parking lot for a couple of hours. When I came back, they even took the flat spare off for me and put the patched tire back on. I am so very thankful that I pulled into their parking lot this morning. When people go out of their way, as they did, it can make a huge difference in the direction of someone's day. I try to tell my employees that all the time. Charlie, you were a life saver! I am so grateful for your kind words, generosity and willingness to help me this morning. The other two employees, I didn't get their names, were great as well. You three went above and beyond what I would have ever expected when I first walked through those doors this morning. All I can say is Thank You!!!! Thank You!!! Thank You!!!