Middleton Realty

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I would not recommend doing business with this company. Unfortunately you don't always have a choice in who you get to do business with.



We recently rented a property for which they were the owner's representative. We were initially told the security deposit would be one month's rent. Then, when it came time to sign the lease agreement, we were told it would be 20% more than that.



They have one employee that works for them, the primary face of the company in this instance, that is particularly abrasive and rude, and doesn't like to return phone calls to their cell phone. In speaking to another employee, they communicated to us that they have heard similar complaints from others who have dealt with this employee. Why would you continue to have such an employee deal with your clients?



The best way to get the company to communicate with you is to cc everyone on emails, and to call not only cell numbers, but also the business number.



We lived quite a distance away from the away from the property in question and after being approved to rent the property, we were told that they needed the signed lease and security deposit "via certified funds or a money order within 48 business hours of being approved. Should you fail to sign the lease and pay the security deposit we will resume activity marketing the property for rent." We were also told we needed to show up in person to sign the lease agreement. After several communications back and forth they finally allowed an "exception" for us, and emailed us the paperwork, with only about 1/2 business day to spare on the above timeframe. We rushed to get the money orders sent and overnighted the entire package to them, only to be told that we owed additional funds per the lease agreement. However, we had already paid them the security deposit, as well as prorated rent for the first month, in accordance with the exact language of the lease agreement. They didn't even read their own document!



If you have a choice in the matter, do not work with this company. If you are forced to, as we were, you would be best to not deal with the abrasive and rude employee at all (don't worry... you'll quickly figure out who it is), and to work with the other one instead.

Middleton Realty, Inc is one of the worst companies I have ever done business with. The majority of my interaction with Middleton Realty has been with property manager Caryn Thomas, whose lack of professionalism has been baffling since the beginning of the lease signing process. The list of reasons for my dissatisfaction with Middleton Realty is long.



When the first month’s rent was paid, we were provided with one key to the house, and no key to the mailbox. When I went to the Middleton Office to pick up the mailbox key several days later I asked if it would be possible to get a second key to the house. “Make a copy of the key you have,” is what I was told. I asked to speak with the property manager that we had been working with, Caryn Thomas, and I asked her if it would be possible to “please” have a second key. She told me, “no, you can make a copy.” I asked Caryn if it was typical for the company to provide only one key with rental units and she told me, “it depends.” I’ve rented about a dozen apartments and houses in my time, and never have I been provided with only one key.



Prior to visiting the Middleton Realty office to pick up the mailbox key that was not provided to us at the time of move in, my sole interaction with Caryn Thomas was via email. It struck me as odd that someone I was doing business with did not use the words “please” or “thank you” in email exchanges. When I met Caryn in person, I asked her if she ever uses these words and she informed me, “No, they are not needed in business email.” I then questioned Caryn, “so, you don’t believe that your clients deserve a ‘thanks?’” Caryn corrected me, “well, you are not a client, you are a customer.” Apparently if you rent a house from Middleton Realty you are a “customer” and Middleton Realty does not feel the need to thank “customers” for their business.



Beyond the lack of professionalism displayed by the property manager, there are more reason that I am not happy with Middleton Realty. The property manager insisted the house was professionally cleaned, but at the time of move in, there was an abundance of cat hair throughout the house and food pieces on the pantry floor.



The list goes on, and on.



I strongly encourage anybody that is considering dealing with Middleton Realty to keep looking. This company is terrible.