Jaguar Land Rover Jacksonville
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11211 Atlantic Blvd, Jacksonville, FL 32225
11211 Atlantic Blvd, Jacksonville, FL 32225
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10/03/2017
Provided by YP.comFields Jaguar on Atlantic in Jacksonville FL has the Worst service ever!!!!...My car has been there for almost 3 months and Ive had it for only 5 months total..Initially it stopped due to battery failure...Had it towed in July 25th the Service Manager Robert Schuging said that my car has a V6 bumper and that voided the warranty..They never touched it for 1 month..I towed it home then to Pep Boys for diagnostic then back to Fields Jaguar after the company I bought it from decided to pay for everything (a $400 diagnostic check)..After 2 months of back and forth with Matthew Broslovsky at Jaguar corporate we found out that it was not the case and my warranty is valid..Fields says its my battery and a hose (pretty sure its the recall hose that is only recalled on diesel engine cars..which mine is not) thats all..This should be paid under the warranty but they are insisting that the company I purchased it from still pay as opposed to what Jaguar corporate said that it will in fact cover..Go figure...On the 22nd it was to be done on the 25th...On the 25th it would be ready on the 27th...On the 27th it would be ready on the 29th..I was given a rental on Friday the 29th beause it was to be ready on the 2nd of October...Now guess what today its still not ready..Cindy Coleman the "service advisor" never calls me..No one gives updates...Nothing..Just excuses like "the guy who was working on your car was not in today"...Its been problem after problem..I just want my car back...I left a message with Mic Romero Location Manager and am going to email him and Garry Redig VP of Operations at mromero@fieldsauto.com & gredig@fieldsauto.com...Hopefully this will gain some attention, If not PLAN B!!!!!
More Business Info
Fields Matters Because You Matter
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat: Sun Closed - Services/Products
- New Jaguar Vehicles, New Land Rover Vehicles, Pre-Owned Vehicles
- Brands
- All Makes (Pre-Owned), Jaguar, Land Rover, Range Rover
- Payment method
- debit, check, financing available, all major credit cards, insurance, travelers checks, paypal, cash
- Location
- Jaguar Land Rover Jacksonville is located just off Atlantic Boulevard near E Beltway 295 and the Jacksonville Executive Airport.
- Neighborhoods
- East Arlington, Greater Arlington
- Amenities
- Complimentary car washes, 10% off Accessories & Clothing, Internet Work Stations, Fields Gourmet Coffee Bar, Fields Ice Cream Parlor, Children's Play Area, Senior discounts (65 and older), Student discounts (with valid student ID), Invitations to Special Events, Express Service, Free Service loaners, Local Shuttle & Train Service, Free Paintless Dent Repair(within 90 Days of Purchase)
- Languages
- English, Spanish
- Accreditation
Fields Auto Group
- Associations
- Jaguar Land Rover Jacksonville is a proud member of Fields Automotive Group. Fields Auto Group is North America's Premier Luxury Auto Group! With 38 franchises at 25 locations, we are proud to serve our customers in Florida, Illinois, Wisconsin, and North Carolina. Family owned and operated, Fields Auto began with the opening of Fields Cadillac in Evanston, IL in 1971. Currently, we represent BMW, Mercedes-Benz, Land Rover, Range Rover, Alfa Romeo, Volvo, Rolls-Royce Motorcars, Bentley, Lamborghini, Jaguar, Infiniti, MINI Cooper, Volkswagen, Jeep, FIAT, Ram, Chrysler, Dodge and Cadillac. We also carry an extensive selection of pre-owned vehicles, many of which have extended warranties thanks to manufacturers' Certification Programs.
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- Categories
- New Car Dealers, Automobile Accessories, Used Car Dealers